9 Group - Luton

9 Group: A Leading Telecommunications Service Provider in the UK

9 Group is a top-tier telecommunications service provider located at Victory House, Chobham Street, Luton LU1 3BS, United Kingdom. The company has been providing exceptional telecommunications services for over two decades, earning a stellar reputation for excellence and reliability.

Specializing in telecommunications service provision, internet service provision, telecommunications engineering, and supplying telecommunications equipment, 9 Group has established itself as a trusted partner for businesses and individuals alike. Their extensive range of services caters to the varying needs of their clients, ensuring seamless connectivity and top-notch performance.

Accessibility and Customer Experience

9 Group prides itself on its commitment to accessibility and customer satisfaction. The company boasts a wheelchair-accessible entrance and parking lot, making it convenient for all clients to access their services. Furthermore, their dedicated team of professionals is always ready to assist customers, ensuring a smooth and hassle-free experience.

Outstanding Customer Reviews

With a remarkable 4.6/5 average rating based on 239 reviews on Google My Business, 9 Group has consistently exceeded customer expectations. Numerous satisfied clients have praised the company for its impressive sales, technical support, and administrative team, highlighting their exceptional service and quick response times.

For instance, one customer shared their experience with Lydia Doyle, who provided prompt assistance by tracing all emails and calls related to their account. Another testimonial mentioned Katy Hayward's efficient supply of reports for all in and out calls during the last year. These glowing reviews underscore 9 Group's dedication to delivering top-notch service and maintaining strong client relationships.

To learn more about 9 Group's services and offerings, visit their official website. For inquiries or assistance, you can reach out to their friendly staff at 8009702999.

👍 Reviews of 9 Group

Bob S.

5/5

These guys are great! The whole team are impressive - Sales, Tech support, and admin - I Just spoke with Lydia Doyle about something unrelated to her typical role, and she was able to trace all emails and calls to and from our account in a couple of minutes!
5 minutes later, Katy Hayward supplied reports for all in and out calls for the last year - love this company!

Shonki B.

5/5

Great service from 9 Group.
Always able to sort our issues out quickly and efficiently.
Their engineering staff are very knowledgeable and responsive.
Most recently we dealt with Tom who assisted us in helping out with our long-standing issue of our Caller ID showing incorrectly.
Within the hour Tom was able to source how the issue occurred and what we needed to do to rectify it. A day later the issue has now been resolved!
Thanks to Tom and the Team for your assistance!
Shonki Bros.

Julie C.

5/5

9 group have excelled themselves with their customer service when we had a fault on our business line. From the logging of the fault to the fix we have been kept up to date and informed. Jon Hayden has been absolutely amazing throughout and has kept his eye on the ball at all times. Many Thanks

Alpna C.

5/5

Excellent service. Trevor came along yesterday to sort out our telephone problems that I had experiencing past week. He was professional and explained the process. He was able to resolve a very complicated problem. Thank you Trevor.

Ian R.

5/5

Rob Mansfield is a great asset to 9 Group. He goes above and beyond his job to make sure the issue has been resolved. I trust his ability and knowledge and he is efficient at dealing with our requests. Sean was very helpful and patient with the upgrade to our phone system.

Wendy C.

5/5

Great Support, followed up every task and was very considerate in my lack of knowledge. John arranged a replacement router which arrived on time and configured. He also tracked the delivery and contacted me to ensure everything was working. Great support. Thank you

The P. S. B.

5/5

Very helpful customer support team. Phoned and was put straight through to a human being. No multiple options or waiting on hold. Sandra was attentive and informative and explained all the options to me very well

Pharmaxis C.

5/5

Thanks Nicola for helping us through the termination of one of our services .. you got us through the process very quickly and smoothly. And it was great to deal with someone who acknowledged us as a long term loyal customer. Exceptional Service.