The Sleep People Limited - Ossett

Mark Perks

Terrible customer service, I ordered a double and single from Amazon and the single mattress came correct but the double was completely wrong. I got in touch with the company showing them the photos just to see if the mattress I got was correct as their packaging doesn’t have any model number on it so not sure what should have been in the box. After a week of emails they told me to get in touch with amazon.
I have asked for a replacement but now worried that the wrong mattress will turn up again!

Charlotte Thomas

Michael has been so helpful regarding a mattress I purchased which was unfortunately the wrong size. His response to my query was very quick and the issue was resolved the same day. I’m disappointed the mattress didn’t fit as it would have been perfect! Thank you Michael for your efficiency and understanding

Deirdre Kirk

Martha helped me from start to finish with my order. Delivered on time and I'm very happy with my purchase. The mattress is very comfortable. Martha has been great and responded quickly to any questions I had. Thank you again Martha for a quick efficient, friendly and professional service!

Deborah BARHAM SMITH

As my motorhome (Ruby) is just coming up to twenty years old this year, with all her original upholstery, the cushions are rather hard for sleeping on. Much as I love her, the foam clearly has seen better times and I have often ended up getting up in the mornings with a stiff back.

So as I saw an offer of a mattress topper being sold by The Range, I bought one. Unfortunately it turned out to be too large because I still have trouble with metric measurements (my excuse is that I am nearly eighty & was brought up with imperial). The Range told me I would have to deal direct with the manufacturer, The Sleep People, so that is what I did.

When I contacted them, the initial reaction was that it would not be possible to get a replacement topper made smaller since the one I had bought was a standard size. However after discussion with one of the staff, Megan Norbury, she said that their sister company might just be able to accommodate me & she would enquire & get some prices for me.

When Megan got back to me, she had been successful and for an additional cost, they could make me a custom topper. To save further outlay on couriers and because I was going away anyway, I went up to Ossett to fetch the new topper – it fitted the single sofa perfectly and I am delighted with it. Not only have I had five successive nights’ sleep (successful) with no back trouble in the mornings, I am delighted not only with that, but the service I received.

Well done Megan, you are a real asset to the company; & I trust that they fully appreciate you - thank you so much!! x

Abigail Beaney

After making a mistake with an order through Debenhams, I emailed this company and was helped by Martha. She was extremely helpful in sorting out a courier to collect the order swiftly and processing the refund. I could not recommend the customer service from this company enough

Mariette Design

Thank you so much Martha in Customer Service for helping me with my order which I placed over the Easter holiday. I called regarding the delivery of my two single mattresses, 8 inch orthopaedic/memory foam. Martha kindly called the factory for an update and had my delivery out for delivery the next day. Martha also assured me if I had any further enquiries that she was happy to answer them. Will definitely order quality products from yourselves again.

Tarnya Willett

Very disappointed.. ordered a mattress for my daughter. And was never delivered. Said the 21st (now on 27th) no update. Customer services are useless and keep sending me back to yodel. That claim they haven't received/collected anything.

Portia Ncube

I received my mattress from you thank you soo much it’s everything I wished for , when I had a problem retrieve my voucher Martha Swift took me step by step in the process I think she’s amazing. Thank you once again I recommend your company.