The Bike Factory - Chester

Steve M.

I bought a bike online from The Bike Factory, a Specialized SL 7. Other shops were selling the same bike £750 dearer. It was despatched the day after I ordered & was delivered two days after that. It was well packed & easy to put together. I'd recommend The Bike Factory all day long.

Joe P.

Thanks to James, Graham and the guys in the workshop for the excellent service. I'll definitely be speaking to The Bike Factory next time I come to buy a new bike. Great communication throughout and even managed to get my new bike ready sooner than expected.

Jo S.

We were on a break in Chester had puncture . Hubby no mobility and severely disabled but I was so impressed when they sorted out and also tge empathy and respect they shown my husband even making him a coffee 5 out of 5 top marks . Top shop when other bike shop chains wouldn't help us

Stewart C.

Bought two bikes in the last two months one for me and one for and the wife. The service was excellent on both occasions. No pushy sales, approachable and knowledgeable staff. We are very happy with our purchases and the pricing was excellent. I would certainly recommend anyone in the the market for a new bike to check them out.

JMH W.

I now find myself working in London, so now take the train from Chester as often as I can, however travelling on the London underground in the summer is not a pleasant experience, chatting with Phil, at The Bike factory, he suggested I try a folding bike. I had noticed a lot of commuters travelling with these things but never actually considered one! So without question, I was offered a Brompton to try.

Not really knowing what to expect, as a life long cyclist, I have ridden bikes with much bigger wheels for well over 45 years, but wow I was so surprised how well it rides.

I had the Brompton for a couple of days whilst working at the Silverstone circuit, it was great, the bike folds into a very small bundle but becomes a bike in less than 15 seconds, following a simple 5 step sequence. Once the bike is built, it rides well and proves to be very agile, which was great whilst riding among the thousands of Moto GP fans. The demo bike was fitted with 6 speeds, which was well suited to all the conditions over the weekend.

With a track that covers just over 3 miles, I was able to cover well over 25 miles during the weekend meeting and greeting customers, who all commented on the Brompton. I was also surprised at how many other Brompton riders I found myself talking to over the weekend.

This Brompton is a credit to British engineering and clearly benefits from its production for the last 38 years.

Big thanks for the Demo Guys, which I know will end up with me costing me money now. I have the bug!

Joannie T.

Bought my e-bike on line, best price by far. Issue with postage as it was taking ages to arrive, they kept chasing this for me, bike was eventually delivered, and very well packaged. Customer service from these guys is outstanding. 😁

JJ J.

A fantastic and very knowledgeable bike shop. George was amazing in sorting out a new EMTB purchase. Really helpful and full of great hints and tips. I’d recommend them every time! Just ask for George 👍🏻

Gary M.

Whilst passing through Chester yesterday on a ride I popped into TBF to check out some news tyres, was greeted by Phil and Jamie who assisted me in some choosing the new tyres. They then proceeded to fit the new tyres and made some minor alterations to my bike and cleats on my shoes. Absolutely first class service from the guys who went above and beyond all expectations. Thanks lads you done an amazing job