PayStream - Altrincham

David P.

Very helpful, especially for me as a first-time contractor. Seamless process to set up and explained clearly what I needed to do (not very much). Set up salary sacrifice pension payments for me. Quick response from customer services. Recommended.

jordan C.

I cannot speak highly enough of Paystream. I used their service for over 3 years with no issues. Any questions/queries I had were always resolved immediately. The customer service team were always happy and cheery when answering the phone too, little things like that always makes a company stand out.
I would never hesitate to call on their services
In the future if needed.

Terry D.

I strongly advise against using this company due to their poor customer service and unreliable payroll management. After repeated attempts to submit my expenses—each accompanied by the necessary receipts and a detailed breakdown of VAT-inclusive and VAT-exclusive items—I have consistently faced unnecessary disputes over the claim amounts.

To ensure clarity, I even compiled a fully itemised spreadsheet, cross-referencing each expense ID with my receipted claims, this took up my own valuable personal time to put this spreadsheet together along with numerous phone calls to try and resolve the situation, only to be told they could not work out the claim amounts!! As a result I lost 20% tax relief benefit on all expenses.

Additionally, they refused to reimburse me at the standard rate of £0.45 per mile, despite providing receipts for each journey. The inefficiency and dismissive attitude in their responses, such as: “I’m sorry this is not the outcome you had hoped for today, but if there is anything else I can assist with further, please do let us know,” only add to the frustration.

Do not let this company manage your financial payroll services unless you want to loose money!

If I could have submitted this review without 1 star I would have done! they are awful and I will be leaving them to use another service provider.

I am extremely disappointed with how my expense claims have been handled, despite submitting clear and comprehensive documentation. Despite the financial loss I incurred due to errors on your part, you have refused to offer any form of reimbursement/compensation, even as a goodwill gesture. This level of customer service is unacceptable, especially when I provided all necessary details to ensure accurate processing.

If PayStream come across this review, you will recognise who I am, given our extensive discussions regarding my expense claims. I am also aware of other colleagues who use your services and share similar dissatisfaction. They, too, have decided to leave.

Terry

Somasekhar K.

I’ve had an excellent experience with PayStream Company. Their service is efficient, transparent, and highly professional. Payroll is always processed on time, and they handle all tax and compliance matters seamlessly, making my life much easier. The customer support team is knowledgeable, friendly, and quick to resolve any queries. I highly recommend PayStream Company to any contractor looking for a reliable and hassle-free payroll solution!

wendy S.

Excellent service from PayStream. Highly recommend. I received perfect service from my first to last call with them. They gave clear and accurate information every time. If I ever need to use their services again I’ll be back.

Sharon C.

Matthew from the my Exec team went above and beyond to resolve a pay issue for me today. He provided constant updates and helped me through the process. On top of that he actually resolved the issue for me today too.

It would have been easy for Matthew to simply say, ‘no sorry payment won’t go through till next week’, but he didn’t and he stuck with it.

Even if the issue could not have been resolved today, Matthew’s efforts to try would have been enough.

Thanks

Tushar S.

I believe Paystream is one of the best, if not the best, umbrella companies in the market. They offered all the features I needed in an umbrella, the key ones being salary sacrifice support and pension contributions payment into SIPP. The admin charges are very reasonable and the administration is super efficient; I did not face a single problem in 4 years of working with them. Customer service was great as well and all queries were always answered very quickly.

Navneet S.

Outstanding Payroll Company – Highly Recommended!

Paystream has been an excellent payroll provider throughout my experience. Their customer service is truly top-notch — responsive, professional, and genuinely supportive. When I faced delays in receiving my payment from the agency, Paystream went above and beyond to step in and resolve the issue promptly.

I sincerely appreciate their dedication and support. They not only ensured I was paid but also kept me informed and reassured during the entire process.

I highly recommend Paystream to anyone looking for a reliable and efficient payroll company.