Clear Start Accountants - Manchester

Dawn T.

I have to amend my review. Between 5/9/23 - 21/1/25 I have paid this company £1,484.78. This money did not go to my creditors it went to Clear Start In the beginning they promise the world. They say they can freeze the interest on your debts, which they did. Some of my debts may be completely written off, with me this didn’t happen. They do write to all your creditors once you have gone through your expenditures and tell them how much you can afford to pay. Before I started paying any of my creditors I paid Clear Start £692.00, for what? So for a period of 4 months I didn’t pay a single creditor. You can imagine the amount of emails, text messages and letters through the post I got from my creditors. Then you are sent standing order mandates for you to pay your creditors direct. Then they charged me £50 a month to maintain my agreed amounts with my creditors. You get a call now and again at the beginning, mostly to try and flog you cheaper utilities. They do annual reviews where you stop paying your creditors direct but continue to pay Clear Start, in my case it was 2 payments of £96. After the 2 month review my creditors were contacted with a letter from Clear Start with either the same amount or lower if you have more outgoings. Then the £50.00 start again. I started to question what the £50 a month was for. I was told by a Clear Start employee that it was to maintain the amount I was paying my creditors and Clear Start contacted each of your creditors by phone or automated once a month. I have 5 creditors and none of them had heard from Clear Start since the review in October The person I spoke to at Clear start about the £50 charge every month, was shouting at me, telling me if I closed my account they would call all my creditors to tell them I am no longer with Clear Start. They would also tell them that I now had £50 available to pay my creditors with., apparently some of my creditors could take legal action. I was left shaking and in tears. There are other debt management companies out their that don’t charge you a penny, all your available funds go straight to paying off your debts. I know this is a rather long winded review but I wanted to let people know when your desperate there is good FREE help out there. Don’t let these people take your money.

Just a quick update on how my bad review was felt with. I was contacted by a boss who promised he would look into the matter, in double quick time, that didn’t happen I had to call him back. Eventually I got a detailed email about how the service the offered me was properly sold. The missed the whole point. I wanted an apology for the way I was treated when I said I wanted leave. I made that quite clear and he said he would investigate. Heard nothing and honestly I don’t think I will. I am now with UKDE and they are brilliant and no fees.

JUST ONE LAST WARNING DO NOT USE CLEARSTART ACCOUNTANTS

Jack S.

Had a fantastic experience with Osman. Guided me through everything, and was extremely helpful. Made everything seem simple. Would one hundred percent recommend these guys.

Lewis !.

Very good service. Kashif was excellent and very professional. I expected this call to be terrible but I was completely wrong. Kashif is truly an asset to your team.

Jake M.

Big thanks to Thomas Holt for helping me out today. Very informative and professional which made for a smooth and easy process. He is an asset to your business.

Emily J.

predatory behaviour preying on those in debt, ive paid £650 thinking they were paying my debtors and it turns out they havent and some of my debtors havent even heard of clearstart.
they also promised to clear off some of my debt just to get me to pay another £120 for 2 months before lowering the payments to £50 a month all for nothing.
my debt is higher than before and its put me into more financial trouble and wasted time. i could have paid that £650 to my debt and it would have helped me alot yet im £650 in and my debts not been touched. AVOID AT ALL COST, ABSOLUTE SCAMMERS

Laura ?.

Not very pleased with the service from this company. I paid instalments of £180 over 3 months and none of my creditors were contacted in this time. I went through the charity called Step Change who advised me for free how to set up payment plans and I was also able to negotiate with creditors to write off the smaller debts myself. I would not waste money using this company. I could have ended up with CCJs as well through them. They take money and do not pay off your debts and if they do it will be very small amounts. Most of the money you pay goes to them. It’s something you can do free of charge as well. Would not recommend.

karen W.

They keep trying to contact my creditors after requesting to close my account . All debts are direct with myself . Do not use these people I am now £2000 more in debt than when I started

Sue A.

I want to say a big thank you ,anna Morrison who was a great help and support in helping me She is a great asset to your company.