Majestic Wine Marlborough - Marlborough

Majestic Wine Marlborough: Your Destination for Fine Wines and Spirits

Majestic Wine Marlborough is a well-regarded wine store and alcoholic beverage wholesaler located in Marlborough, United Kingdom. It serves as a valuable resource for both seasoned wine enthusiasts and those just beginning their exploration of the world of wine. Situated at New Rd, Marlborough SN8 1AH, the store benefits from a convenient location within the town and offers a range of services designed to cater to diverse customer needs. With a phone number of 1672516360 and a comprehensive website at majestic.co.uk, customers can easily connect for inquiries, online orders, and to stay updated on the latest offerings.

Location and Accessibility

The Marlborough branch enjoys a prime location on New Road. The wheelchair accessible entrance and wheelchair accessible parking lot demonstrate a commitment to inclusivity, ensuring that all customers can comfortably access the store. Furthermore, the provision of Wi-Fi adds to the convenience, allowing customers to research wines and access information while in the store. Its central location within Marlborough makes it easily accessible for both local residents and visitors to the area.

Specialties and Services

Majestic Wine Marlborough boasts a diverse range of specialties, encompassing far more than just wine. It operates as a wine store, an alcoholic beverage wholesaler, and a beer store, providing a comprehensive selection of beverages. Beyond beverages, the store also functions as a party store and a wedding store, suggesting a focus on catering to special events and celebrations. The designation as a wine cellar implies a curated collection of aged and premium wines. The store offers a variety of convenient services including curbside pickup, no-contact delivery, delivery, in-store pickup, and in-store shopping. Same-day delivery is also available, catering to those who require beverages quickly. The store is equipped to handle various payment methods, accepting checks, credit cards, debit cards, and NFC mobile payments, ensuring a seamless checkout experience.

A Customer-Centric Approach

What truly sets Majestic Wine Marlborough apart, according to numerous customer reviews, is the quality of service. The staff are consistently described as knowledgeable, helpful, and friendly. The store's tasting events are particularly praised, with customers finding them invaluable in making informed purchasing decisions. A notable aspect of Majestic’s policy – the ability to return and change a bottle if a customer is not satisfied – fosters a sense of confidence and encourages experimentation with different wines. This demonstrates a commitment to customer satisfaction and a willingness to go the extra mile. The spacious layout of the store is also a positive point mentioned, allowing for comfortable browsing and selection.

Product Range and Availability

While the store offers a wide selection, occasional stock shortages can occur. One customer reported a 3-week wait for a particular favorite wine, highlighting that popular items can sometimes be in high demand. However, the store’s commitment to keeping customers informed, with promises of a phone call upon replenishment, mitigates this frustration. The staff’s ability to suggest similar items when a desired product is unavailable further exemplifies their helpfulness and dedication to customer service. The range extends beyond established favorites, encouraging exploration of new and interesting wines.

Community and Atmosphere

Beyond the practical aspects of purchasing beverages, Majestic Wine Marlborough seems to cultivate a welcoming and inclusive atmosphere. Its designation as LGBTQ+ friendly and a transgender safespace indicates a commitment to creating a comfortable and respectful environment for all customers. The store is generally considered a place for a quick visit, indicating efficiency and ease of navigation. The generally positive opinions (averaging 4.6/5 from 69 Google My Business reviews) are a testament to the store's overall quality and customer satisfaction.

Summary of Key Recommendations

• Visit for a Wide Selection: Benefit from the store's diverse offerings of wine, beer, and spirits.
• Take Advantage of Tastings: Participate in tasting events to discover new favorites and make informed choices.
• Utilize the Return Policy: Feel confident in trying new wines knowing you can exchange them if they don't suit your taste.
• Check Availability: Due to high demand for certain items, it's advisable to inquire about availability beforehand.
• Experience the Welcoming Atmosphere: Enjoy a friendly and inclusive shopping environment.

Majestic Wine Marlborough provides a comprehensive and enjoyable experience for anyone seeking quality beverages and exceptional customer service. Its convenient location, diverse product range, and commitment to customer satisfaction make it a valuable asset to the Marlborough community.

👍 Reviews of Majestic Wine Marlborough

David H.

5/5

Staff always knowledgeable Helpful & Friendly . The Wine's that are on Tasting are Very Helpful in making Choices to Buy. Also Majestic Policy of Being able to Return & Change a Bottle if
You Don't Like the Wine Gives Confidence to Try it.

penelope C.

4/5

Great shop. Very spacious. They had sold out of our favourite wine though and we will have to wait 3.... Yes, 3 WEEKS for some more to come in!!! They have promised to phone as soon as it arrives. We'll see 😊..
Lovely chap helped us find a similar item. (Yet to taste)

Richard L.

5/5

Always a pleasure to shop here for our wine. Very friendly staff. All keen to help and knowledgeable. Can't fault the staff. Also book wine and hire of glasses for promotional events we hold during the year. Always delivered on time, although I do think Majestic could re-think their presentation of these which come in their original scruffy boxes which are sometimes falling apart and often need a wash before use.

Amy L.

1/5

Very disappointing.

My parter and 2 friends came back from your store feeling very humiliated.

As soon as they entered they felt targeted. Being instantly asked what they were after. They were then followed around the store by a colleague. My partner finally showed a picture of the wine he was after to a colleague . It was admittedly a cheap wine but he could not find it anywhere and it was a relatives favourite wine . So he thought he would give this store a go.

One of your colleagues then said something along the lines of “I don’t think we sell anything as cheap as what you’re looking for” “you don’t look like you can afford the wine here” etc. Among many other condescending comments. He was only after his mums favourite wine , not “a wine to get you drunk cheap” in your collages words .

Overall this colleague was very condescending, rude and disrespectful. Following them all around , constantly making comments and judging them based on age / looks etc .

They are all socially awkward and this experience was not pleasant for any of them.

I hope this feedback helps the certain colleague understand that how they acted was unacceptable and this made their first visit a very unpleasant one . Therefore they will unlikely visit again

I’m sorry to leave such a bad review.

Regards

Egg R.

5/5

Oliver is a very nice guy! Will definitely visit again

Caroline T.

5/5

Love this store - they are so helpful; huge range of products; very reasonably priced; tasting opportunities next to the till. Brilliant!

Peter W.

5/5

The entire staff at the shop currently are a first class advert for Majestic. The only downside is the shortage of whisky and ognac or armagnac on taste or sale. This is not their fault. There are lots of gins and wines on taste.

Lee

5/5

Excellent selection and the staff are very knowledgeable and always on hand to give good advice.