Halifax - Wiltshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom.
Phone: 3457203040.
Website: branches.halifax.co.uk
Specialties: Bank, ATM.
Other points of interest: Onsite services, Wheelchair accessible entrance, LGBTQ+ friendly.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Halifax

Halifax 29 High St, Wiltshire SP1 2NN, United Kingdom

☎️3457203040

⏰ Open Hours of Halifax

Monday: 9 AM–3 PM
Tuesday: 9 AM–3 PM
Wednesday: 9 AM–3 PM
Thursday: Closed
Friday: 9 AM–3 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Introduction

Halifax, a prominent financial services provider, has established a significant presence in the heart of Wiltshire, UK, at 29 High Street, Salisbury. This branch offers a comprehensive range of banking and financial services, catering to the diverse needs of its customers. With a commitment to accessibility and inclusivity, Halifax strives to provide excellent service in a convenient location.

Main Services

Banking Services: Halifax offers a variety of banking services, including personal and business banking. Customers can open current accounts, savings accounts, and fixed-term deposits. The branch also provides services for managing money, such as budgeting tools and mobile banking.
Loans and Credit: Halifax offers a range of credit products, including personal loans, credit cards, and car finance. The branch can provide information on eligibility, application processes, and repayment plans.
Mortgages: Halifax is a leading provider of mortgages in the UK. The branch can offer advice on the different types of mortgages available, such as fixed-rate, variable-rate, and tracker mortgages. They can also guide customers through the application process and provide information on remortgaging and moving home.
Insurance: Halifax offers a range of insurance products to protect customers' assets. This includes home insurance, car insurance, and life cover. The branch can provide information on the different types of cover available and help customers find the right policy for their needs.
Wealth Management: For customers looking to grow their wealth, Halifax offers wealth management services. This includes investment products, pensions, and inheritance tax planning. The branch can provide advice on the best ways to invest and help customers plan for the future.
ATM Services: Located at 29 High Street, the Halifax branch also houses an ATM, providing customers with quick and easy access to their cash.

Location and Access

Halifax's Salisbury branch is situated at 29 High Street, in the heart of the city center. This prime location ensures easy access for both residents and visitors. The branch is surrounded by other shops, restaurants, and local amenities, making it a convenient stop during a day of errands or shopping.

The branch is well-served by public transportation, with Salisbury Railway Station and Salisbury bus station both within walking distance. There is also limited on-street parking available nearby, although spaces can fill up quickly during peak hours.

For customers traveling by car, the branch is easily accessible from major routes, including the A36 and the A345. It is located just off the A3094, which runs through the city center.

Featured Characteristics

Onsite Services: The Halifax branch offers a range of onsite services to make banking more convenient. This includes coin counting machines, foreign currency exchange, and safe deposit boxes.
Wheelchair Accessible Entrance: Halifax is committed to making its services accessible to all customers. The Salisbury branch has a wheelchair accessible entrance, ensuring that customers with mobility impairments can enter and navigate the branch safely and easily.
LGBTQ+ Friendly: Halifax is proud to be an inclusive bank, and the Salisbury branch welcomes customers from all backgrounds. The branch is LGBTQ+ friendly, and customers can expect a safe and welcoming environment.
Community Engagement: Halifax is actively involved in the local community. The Salisbury branch regularly hosts events and workshops, such as first-time buyer seminars, to educate and support its customers.

Practical Information

Opening Hours: The Halifax branch in Salisbury is open from Monday to Friday, 9:00 AM to 4:30 PM. The branch is closed on Saturdays and Sundays.
Contact Information:
- Address: 29 High St, Salisbury SP1 2NN, United Kingdom
- Phone: 3457203040
- Website: branches.halifax.co.uk

Positive Aspects from Reviews

With an average rating of 2.7/5 from 25 reviews on Google My Business, customers have highlighted several positive aspects of the Halifax branch in Salisbury:

Convenient Location: Many customers appreciate the branch's central location, making it easy to access during their daily routines.
Knowledgeable Staff: Several customers have praised the staff for their helpfulness and knowledge, citing quick resolution of queries and friendly service.
Range of Services: Customers appreciate the wide range of services offered by the branch, making it a one-stop-shop for their banking needs.

👍 Reviews of Halifax

Til

5/5

I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn’t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn’t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn’t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.

C J.

1/5

Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive

Johnnie P.

1/5

We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!

Toncor12

5/5

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

Williep

1/5

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.

a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

ming W.

1/5

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx

RICHARD J.

2/5

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Paul M.

1/5

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.