Asda Warrington Superstore - Warrington

Liam Chadbond

Terrible setup for click and collect shopping.

Most places will have a system for checking in and they bring the shopping to you in 5 or so minutes. When you arrive at this store there is very little signage and staff will just walk past. We had a collection slot for 1800-1830 and they didn’t start picking our shopping until 1800 so we stood waiting until half past until they had finished. It would have been quicker to just do the shopping ourselves.

My experience of click and collect at other supermarkets and even different ASDA stores has been completely different and I usually arrive within the booked collection time and the shopping is picked ready with just the time it takes for the staff to wheel it out to you depending on the queue. However, this is the second time trying click and collect at this store and the experience has been the same with a long wait stood at the collection point.

Kathleen Cookson

While in your store this morning a fire alarm went off . I was sat in the cafe with numerous people thinking it was a test as quite often they are done while we are shopping . This was actually a real alarm ! No one said ! Staff were leaving the store in groups and they walked past and no one said !! My daughter is 8 months pregnant , there were people with adult walking aids sat in the cafe with us . My daughter asked a lady behind the counter could we order and she was told it’s a proper alarm you need to go outside . By the time we got out all the staff were outside safe !! Why did no one bother to tell us ! Surely someone should tell the customers ! Surely we count for something !! I spoke to a lady when we were allowed in store and she said the staff are just told to leave !!!!!!! Very sad ! I am a customer experience leader in my job and found this most shocking !! I think needs rethinking !!

Mary Keenan

Rude young malw assistant. Checked my bag had guds from b&m.& lucky receipt with .told me it was his Jon & wud do
.if he liked then started to argue with me.wud be suspended. If done this at tesco.you pulled into the office .rude staff&& no manger yo complain to either.i thought the customer is always .right no manners at Warrington cockhedge

istance

Richard Harris

So, I bought a little George own brand electric George foreman style grill.
Happy at the price and the quality.
However, when I opened the box, I found what can only be described as an empty box of mens sexual endurance pills.
Disgusted wasn't the word, and when my partner walked in I had to endure a very very uncomfortable conversation.
None the less, what's worse is I rang customer service in store only to be offered nothing for my trouble with a rather dismissive manager on the end of the phone.
Disgusted isn't the word.
My advice stay away from any Asda own products you never know who's had their hands on them!

Michael Allport

Wasted journey,
No cough cold flue tablets
Or
Asda max strength tablets.
Bad shopping experience overall.

Ruth Edge

Great place to shop more so when building work finished

Stephen Paget

Easy parking disable parking aswell there's a bit off building work going on around there at the moment but fmthings are normal

Jordan L

I arrived at store grabbing a few bits, heard the announcement at 7 mins to to say closing. We were getting to our last isle and at 5 to we had aomeone rushing us along.

I went to the front to checkout and nobody on tills, asked if someone can man the till and got told "not at this time, no".

This isn't isolated either. The same person said the same last week and soemone else came and manned the till with hesitation and told me "just ask someone will happily do it" but that wasn't the case. We had the same issie 4 months ago.

Needless to say I didn't checkout. I left the shopping basket and went to my local tesco.

I require tills, i do not work for Asda. Customer service is not a forte in cockhedge clearly.