Bella Bathrooms Ltd - Durham

Address: Unit 10, Bowburn South Industrial Estate, Bowburn, Durham DH6 5AD, United Kingdom.
Phone: 1913037771.
Website: bellabathrooms.co.uk.
Specialties: Bathroom supply store, Home improvement store, Plumbing supply store, Shower door shop.
Other points of interest: Identifies as women-owned, Curbside pickup, Delivery, In-store pickup, In-store shopping, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 601 reviews on Google My Business.
Average opinion: 4.2/5.

Location of Bella Bathrooms Ltd

1913037771

Bella Bathrooms Ltd is a well-established bathroom supply store located in Durham, United Kingdom. The company's physical address is Unit 10, Bowburn South Industrial Estate, Bowburn, Durham DH6 5AD. You can easily contact them via phone at 1913037771 or visit their website at bellabathrooms.co.uk for more information.

As a specialist in bathroom supplies, Bella Bathrooms Ltd offers a wide range of products, making it an ideal destination for homeowners, builders, and plumbers. Their product range includes shower doors, baths, basins, taps, toilets, and other bathroom fittings. They also offer plumbing supplies, making them a one-stop-shop for all your bathroom needs.

One of the unique features of Bella Bathrooms Ltd is that it identifies as women-owned. This is a reflection of their commitment to diversity and inclusivity, which is evident in their customer-centric approach.

The company offers several convenient shopping options, including curbside pickup, delivery, and in-store pickup. They also provide same-day delivery, which is particularly useful for customers who need their orders urgently. Moreover, Bella Bathrooms Ltd is wheelchair accessible, with a wheelchair-accessible entrance and parking lot, making it easy for people with mobility challenges to shop.

Bella Bathrooms Ltd accepts various payment methods, including credit cards, debit cards, and NFC mobile payments, providing customers with flexibility and convenience.

According to reviews on Google My Business, Bella Bathrooms Ltd has an impressive average opinion of 4.2/5, based on 601 reviews. This is a testament to the company's commitment to providing high-quality products and excellent customer service.

Reviews of Bella Bathrooms Ltd

Sheila Price

5/5

I’ve ordered quite a lot of bathroom fittings from Bella over the past few weeks - shower tray / panels / thermostatic shower / taps etc etc, and am delighted with the service I have received. None of the items have been installed yet, so I can’t comment on them at this point, but wanted to congratulate Bella for their terrific service. I made an error on one of my orders which was sorted out speedily, and everything was dispatched quickly and safely (unlike a few other suppliers…)
Big shout out also to the delivery company they use for large pallet deliveries. I was lucky enough to have the same driver for both large deliveries, and he was so pleasant and helpful.
A great experience !

Nichola Howden

5/5

Easy to order (comfort height toilet) and kept updated on delivery. It arrived within a few days and is now fitted. I had an email to ask if I needed a toilet seat I didn't but it would have been a helpful reminder if I had forgotten
Would definitely use them again

Paul Smith

5/5

Having ordered a few items for my bathrooms from Bella over the last 12 months the service and expertease I received has been first class. From order to delivery, the price, as well as the product knowledge from Bella, it's a great service. Would highly recommend

Ertunc Enver

1/5

Avoid Bella Bathrooms - Terrible Customer Service and Faulty Products They do not even deserve 1 star, if i can give 0 stars then I would

I recently had an extremely disappointing experience with Bella Bathrooms, and I feel compelled to warn potential customers about their appalling customer service and substandard products.

From the outset, the customer service was abysmal. The representatives were rude, talked over me, and were not interested in listening to my concerns. It was clear they were just sticking to a script, without any real understanding of their own products.

To my shock, one of the representatives claimed they had installed thousands of shower trays, which I found hard to believe given their lack of basic product knowledge. Their priority should be customer satisfaction, but that was clearly not the case. They were dismissive and unhelpful, providing no solutions.

The issue started when I received a faulty shower tray. After removing the packaging, I laid it on a flat, level, solid frame and immediately noticed a crack in the middle. I stopped the installation, took photos and videos as proof, and contacted Bella Bathrooms. Despite my evidence, they insisted the fault was due to incorrect installation, which was impossible as the tray wasn't fully installed yet. They claimed bedding should have been applied, which was planned for the final installation phase.

Despite repeatedly explaining the situation, they refused to listen, sticking to their incorrect assessment. As a professional who has successfully installed hundreds of shower trays, I was appalled by their lack of understanding and professionalism. Their refusal to accept responsibility has left me out of pocket, with a faulty product and an unhappy client.

Their aftercare is dreadful. It took them two days to respond, and that was only after constant phone calls from me. They have no regard for customer satisfaction or professional courtesy.

In summary, avoid Bella Bathrooms at all costs. Their customer service is atrocious, and their aftercare is even worse. Don't waste your time or money with them. I'm very upset, disappointed, angry, and frustrated by this entire experience. Even if they respond to this review, don't believe a word they say. Bella Bathrooms is the worst company I've ever dealt with.

Patrick Aubrey

5/5

Had to deal with a lot of nonsense with other suppliers, but Bella managed to sort out my issue quickly and with a great attitude. 6-Star customer service to Kate and the rest of Bella Bathrooms to give me a little headache relief!

Oh yeah, and the products are first class and sent quickly!

A Steane

5/5

We have placed several orders with Bella Bathrooms recently and been very happy with both the products and their excellent customer service. Danielle in particular has been incredibly patient and helpful with all my questions.

George McMillan

1/5

I received items that arrived damaged due to being inappropriately packaged in my considered opinion. I have evidenced this to the company and the subsequent damaged incurred prior to my receipt. They and their courier have both refused to acknowledge liability or culpability. Meanwhile, it has disrupted the bathroom installation and has resulted in additional costs and delays.

Simon Grimley

5/5

I ordered a Shower Suite from Bella Bathrooms having called them to discuss the unusual sizes I needed. They provided me with good advice and offered a few options to choose from. My chosen Suite was delivered on the agreed day and I was kept well informed of the arrangements prior to delivery. The quality of the Suite is as good as promised so I am a very happy customer.