Bramcote Lane Post Office - Nottingham

Bramcote Lane Post Office: A Comprehensive Guide

The Bramcote Lane Post Office, located at 191 Bramcote Ln, Nottingham NG8 2QJ, United Kingdom, stands as a vital community hub offering a comprehensive suite of postal and financial services. This establishment is more than just a place to post letters; it’s a fully-fledged Post Office and a valuable service point for the local area. Contact details are readily available via phone at 1159283544, and detailed information can be found on their official website: postoffice.co.uk. The branch consistently receives positive feedback, evidenced by a Google My Business rating of 3.3 out of 5, reflecting a strong local presence and dedicated service.

Services Offered: A Detailed Overview

The Bramcote Lane Post Office provides a diverse range of services catering to individual and business needs. Its core offerings include:

• Postal Services: Standard and special delivery services, including parcels and international mail.
• Banking Services: A full-service Business Banking facility, enabling customers to manage their accounts, make deposits, and access financial solutions.
• Courier Service: Reliable and efficient Courier services for urgent deliveries.
• Mailing Services: Services for sending mail in bulk, including franking and addressing.
• Shipping Services: Comprehensive Shipping options, both domestic and international.
• In-Store Pick-Up: Conveniently collect items purchased online from various retailers.
• On-Site Services: A selection of additional services offered at the branch, ensuring accessibility for local residents.

Accessibility and Convenience

The Post Office has prioritized accessibility for all customers. Key features include:

• Wheelchair-Accessible Car Park: A dedicated car park designed for wheelchair users.
• Wheelchair-Accessible Entrance: The entrance is fully accessible, facilitating easy entry for individuals using mobility aids.
• Payment Options: Accepts a variety of payment methods, including Credit Cards, Debit Cards, and NFC Mobile Payments.

Customer Feedback and Reputation

The Bramcote Lane Post Office boasts 142 reviews on Google My Business, offering valuable insights into the customer experience. Feedback frequently highlights the staff’s friendliness, helpfulness, and personalized approach. Many customers appreciate the attentive service and the feeling of being valued as a customer. Specific mentions of staff members like Ryan and Aruna demonstrate a commitment to creating a positive and welcoming environment. The emphasis on personal interaction contributes significantly to the positive perception of the branch. While the average rating is 3.3, the overwhelmingly positive comments suggest areas for continuous improvement in response times and operational efficiency, but the core of the service – the people – is consistently praised. The staff are consistently described as ‘awesome’ and ‘extremely friendly, helpful and apply a personal approach’. In-store pick-up and other on-site services further enhance the convenience for local residents.

Contact Information and Location

To ensure you can easily locate and connect with the Bramcote Lane Post Office:

• Address: 191 Bramcote Ln, Nottingham NG8 2QJ, United Kingdom
• Phone: 1159283544
• Website: postoffice.co.uk

The Bramcote Lane Post Office is a well-established and trusted service provider within the Nottingham community, offering a blend of traditional postal services and modern financial options. Its commitment to accessibility and customer satisfaction makes it a valuable asset for local residents and businesses alike.

👍 Reviews of Bramcote Lane Post Office

Zheni P.

5/5

Love my local Post office...staff is extremely friendly, helpful and apply a personal approach (always nice and it makes you feel special 😊). Big shout out to Ryan, Aruna and all the rest of them ( I'm sorry I don't know all your names, but you're all awesome). Thank you 🤗

Ken Z.

1/5

I usually use this post office to get Saturday newspaper, the younger and taller lady and other young lads at the right hand counter were very friendly. Today I went there to return my parcel and served by an older lady who was cold and rude. She kept telling me off for no reason. She said, I should have stood in the queue where people are waiting to post items. It is not true, I have been there many years and I have returned items before . The queues are usually separate. Or she could have just asked me to wait in the correct queue if the queue arrangement is changed that day. There is no need to talk to me like that. It was very embarrassing as a lot of other people were looking at me while she was telling me off. She then told me off for not sealing the package. The parcel was ready to be sealed and I was waiting for her to check everything was okay before I sealed it up because sometimes returned items need to be packed separately. The whole experience was unpleasant. I don't think I will be going back there.

TheStatueOfLibertyy

1/5

Relieved and NOT surprised to see the poor reviews of this post office. I always avoid visiting which I should not have to- (as a local who has lived in the area for 27 years) due to the intimidating bullying like attitude of the two Asian women who run this place. I felt after my experience today, I needed to write a review. She asked me the exact weight of my parcel and when I apologised and said I am not sure, she replied “well maybe if you open and look, you will find out” ? She also rolled her eyes at me just charged me tracked and signed without asking. She then started talking in her language with the older women, who is equally, if not more, vile. She didn’t even say bye or thankyou. Disgusting customer service. Will never be returning.

Matthew M.

5/5

Excellent service from Emma Aruna and the team. Always friendly and helpful despite the pressure to serve the growing queue if customers!

Marilyn M.

5/5

Excellent service provided by member of the staff named kay after a new v5c enquiry definitely knows her stuff definitely recommend this post office

William B.

5/5

Brilliant experience today, had to post multiple different items including an international parcel. It took some time but Aruna was really helpful and friendly during the whole thing

Richard S.

5/5

Lovely friendly and helpful staff. I’m in the post office most days and always greeted with a smile.

Russell O.

5/5

Ryan Gave me some wonderful treatment , and inflated all my balloons in a quick and short time , 5 stars!