Brightstar Fires - Firepits UK Ltd - New Milton

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Brightstar Fires – Firepits UK Ltd: A Premier Fire Feature Provider

For discerning homeowners and outdoor enthusiasts seeking exceptional firepits and related products, Brightstar Fires – Firepits UK Ltd stands as a leading specialist. This established company, located at Unit 19, Brightstar Fires – Firepits UK Ltd, Williams Industrial Park, Gore Rd, New Milton BH25 6SH, United Kingdom, offers a comprehensive selection and a demonstrable commitment to customer satisfaction. Their phone number is 1425626171, and their website is brightstarfires.co.uk. They operate as both a manufacturer and a dedicated fireplace store, ensuring a streamlined experience from initial selection to after-sales support.

Company Overview & Specialties

Brightstar Fires specializes in the design, manufacture, and sale of high-quality firepits. They cater to a broad range of customer needs, offering a diverse portfolio encompassing traditional and contemporary designs. Beyond their own manufactured products, they also stock a curated collection of fireplaces and accessories sourced from reputable brands. The company’s dedication to quality is evident in their attention to detail and the robust construction of their firepits, built to withstand the elements and provide years of reliable service. They prioritize safety and adhere to rigorous industry standards.

Location and Accessibility

The company’s headquarters and showroom are situated within the Williams Industrial Park in New Milton, Hampshire. This strategic location provides convenient access for customers throughout the South of England. Importantly, Brightstar Fires offers wheelchair accessible parking, demonstrating a proactive commitment to inclusivity and ensuring that all customers can easily visit their premises. Payment methods are flexible, accepting both Debit cards and Credit cards.

Customer Feedback & Reputation

Brightstar Fires has garnered a strong reputation within the industry, as evidenced by the 6 reviews on Google My Business, all averaging an impressive 5/5. These reviews consistently highlight exceptional customer service, particularly the responsiveness and expertise of their team. One notable customer anecdote speaks to their dedication – a customer from Devon experienced significant delays due to inclement weather but was met with patience and professionalism by Amy, who efficiently resolved a longstanding issue with a Saturn firepit, restoring warmth and enjoyment to their outdoor space. This illustrates a genuine desire to exceed customer expectations.

Key Features & Information

Wide Product Range: From simple, rustic firepits to sophisticated, contemporary designs.
Expert Advice: Knowledgeable staff providing guidance on product selection and installation.
Manufacturing Capabilities: Offering bespoke options and custom designs.
Convenient Location: Easily accessible with wheelchair-accessible parking.
* Secure Payment Options: Accepts all major credit and debit cards.

Final Recommendation

For anyone seeking a reliable supplier of beautiful and durable firepits, Brightstar Fires – Firepits UK Ltd is a highly recommended choice. Their dedication to quality, combined with their exceptional customer service and convenient location, makes them a standout provider in the UK market. We strongly encourage potential customers to visit their website at brightstarfires.co.uk to explore their full range of products and to contact them directly to discuss their specific requirements. Let Brightstar Fires help you create the perfect outdoor fire feature for your home.

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👍 Reviews of Brightstar Fires - Firepits UK Ltd

Simcock F.

5/5

I had a very old Saturn fire pit that had stopped working for several years. Amy at Brightstart Fires of Firepits UK Ltd was amazingly helpful and efficient. I had to drive up from Devon and was delayed by the weather but she waited for me, fixed the problem in no time at all and I now have a warm outdoor fire to face the winter ahead.
Thank you so much Amy

Mark S.

5/5

Thank you Brightstar Fires for supplying our Saturn gas firepit/table. This replaced a really good Weber wood burning one so it had a hard act to foillow.

We needed a firepit that didn't take 45 minutes to set up and get going before it could be enjoyed. We also needed one that didn't leave you smelling of smoke at the end of a late night out. The Brightstar fire more than delivered on my very high expectations and the fact you can cover it up and then have a very nice table during the day when not in use made it even better.

Up and running as a warm fire within 2 minutes of taking the cover off and lighting we found we only needed to run ours on minimum setting as even that throws out enough heat for our requirements.

It isn't cheap but it is quality and quality is never ever cheap. It is made of heavy gauge stainless steel throughout and is really well made. It is a 2 person lift to get it into position due to its weight but the weight is again a reflection of how well made this is.

Once we had ordered the communications with Brightstars for delivery was simple and efficient.

I have no doubt this will be enjoyed in our garden for many many years to come.

100% recommended as a company and 100% recommend ours as a great fire.

Geoff S.

5/5

First class service from Brighstarfires. Their website contains explicit details on repairs and replacement parts.
And Amy was amazingly helpful with advice, and swift dispatch of the spares!

Tony A.

5/5

For me, it’s been 22 years of great products from exceptional people who provide exemplary service. We recently had our garden landscaped and the fire pit moved. The heavy handed landscapers somehow damaged the mechanism. A few calls to Brightstar Firepits and they provided an efficient, knowledgeable and super fast service which was way beyond the norm. A really great team and I am happy to have chosen them for each of my gardens this past 22 years.

Alexandra M.

5/5

My fire pit is a wonderful addition to my garden! I can use my outside space more often and longer into the night.
It’s easy to use and maintain and there’s always someone on hand to help with any technical difficulties 👌🏼

Jacob M.

5/5

Great service. Incredibly helpful when we needed a part quickly.