Manufacturing Insights

Burley Appliances Ltd - Oakham

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 2 Lands End Wy., Oakham LE15 6RB, United Kingdom.
Phone: 1572756956.
Website: burley.co.uk
Specialties: Manufacturer, Fireplace manufacturer.
Other points of interest: Debit cards, Credit cards.
Opinions: This company has 16 reviews on Google My Business.
Average opinion: 4.2/5.

📌 Location of Burley Appliances Ltd

Burley Appliances Ltd 2 Lands End Wy., Oakham LE15 6RB, United Kingdom

☎️1572756956

⏰ Open Hours of Burley Appliances Ltd

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–5 PM
  • Friday: 9 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

Overview of Burley Appliances Ltd

Burley Appliances Ltd, located at 2 Lands End Wy., Oakham LE15 6RB, United Kingdom, stands out as a reputable fireplace manufacturer. With a contact number 1572756956, this company is easily reachable for inquiries or orders. Their professional approach to manufacturing fireplaces, coupled with a modern online presence, makes them a go-to choice for homeowners and businesses alike seeking quality heating solutions.

Key Features and Information

Burley Appliances Ltd is not just about producing fireplaces; they are a manufacturer that prides itself on customer service and reliability. Their website, burley.co.uk, offers a wealth of information about their products and services. For those interested in purchasing or learning more, visiting their site is highly recommended. The company accepts major forms of payment, including Debit cards and Credit cards, ensuring convenience for all customers.

Customer Feedback and Reputation

The company's reputation is evident from the numerous reviews it has received on Google My Business. With an impressive average rating of 4.2/5 based on 16 reviews, customers have consistently praised the company's customer service. One highlight is the quick response to enquires about custom parts, even for older models, demonstrating the company's commitment to fulfilling special requests and maintaining high standards of customer satisfaction.

Individuals searching for a reliable fireplace manufacturer will find Burley Appliances Ltd to be a trusted name. Their ability to provide parts for appliances that are years old showcases their expertise and dedication to customer needs. The seamless process they manage, from initial inquiries to delivering solutions, sets them apart in their industry.

What to Expect and How to Get Involved

For potential customers, it's clear that engaging with Burley Appliances Ltd means dealing with a company that values the customer experience above all. Their quick turnaround times and willingness to assist with hard-to-find parts ensure a hassle-free experience. Whether you're looking to install a new fireplace or replace a part for an old one, Burley Appliances Ltd is equipped to handle your needs efficiently and professionally.

👍 Reviews of Burley Appliances Ltd

Burley Appliances Ltd - Oakham
Ian W.
5/5

I'm very impressed with the customer service from this company. I needed a spare part for an appliance that was custom made to order and is now about 20 years old. My enquiry was answered within an hour and after sending further information I was again contacted minutes later. I have details of the part required and where to get it. Well done Burley.

Burley Appliances Ltd - Oakham
Lisa R.
5/5

Excellent customer service over the phone and by email from the tech team (Chris) even though I have had the stove for over 10 years. Very impressed. Their stoves are made to last and perform very efficiently, if I ever need a new one I would definitely buy another Burley stove.

Burley Appliances Ltd - Oakham
Georgina E.
5/5

I cannot recommend Burley stoves highly enough. The stove itself is an absolute gem and their customer service is first class. If you're thinking of getting a wood burner make it a Burley.

Burley Appliances Ltd - Oakham
Mike H.
5/5

I've had Burley Hollywell 9105-C for a couple of years now and I'm very pleased with it. It is easy to use and gives reliable heat. There has been a minor manufacturing fault with a fire brick but Burley immediately offered to replace it without any fuss. Any feelings of trepidation I had when calling to deal with the problem were completely unnecessary - it feels good.

Burley Appliances Ltd - Oakham
Rob S.
1/5

Avoid, avoid, avoid. Appalling customer service. My wife called to discuss issues with our brand new log burner and was met with nothing but aggression, condescension and misogyny. Representative refused to acknowledge what are clear issues and instead chose to simply dismiss everything she said and inform us that it was clearly ‘user error’ and their products are so flawless that there couldn’t possibly be an issue. Astounded by their attitude. Clearly can’t stand behind the quality and performance of their products and manufacturing when their approach to resolving customer issues is to shout them down into submission. Save yourself the hassle and purchase a log burner from a reputable supplier that respects its customers.

Burley Appliances Ltd - Oakham
Prue P.
5/5

We had a Burley Fire fitted about 3. years and experienced a problem with it igniting. Having checked the usual - batteries e.g., we called the installer who are usually extremely efficient managing our plumbing and heating but who were stumped after eliminating all the usual avenues. So I was present when the installer called Burleys direct - and was extremely impressed (as was the installer). a) The phone number was easily available on their website b) The Technical Department extension was answered immediately c) the person answering was completely on the nail, asked some questions, advised the installer to try a couple of options d) one of the options worked straight away. It was quite an unusual fault so not one the installer would be expected to know about. The installer gave a special 'thank you' to the Burley guy for excellent service. As I witnessed it, I wanted to pass on my thanks too - this was what service used to be about and it was fantastic to see it still exists. Hats off to Burley after-sales service.

Burley Appliances Ltd - Oakham
John D.
5/5

Emailed Burley Customer Services about our old Magiglo Gas Fire being difficult to light. Had a very comprehensive reply including a nearby stockist with spare parts and instruction manual. Could not ask for more, many thanks.

Burley Appliances Ltd - Oakham
Bob Y.
1/5

Terrible stove. Door went out of shape within 2 years, they wanted £300 for a new door....the door also has no adjustments If you want to talk to someone at Burley, you can’t. They have no customer service phone number only fax. What does that tell you about them! AVOID LIKE THE PLAGUE

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