Comfort Moves Ltd - Removals Wiltshire - Chippenham

Peter J.

We deeply regret using this thoroughly unprofessional company for our move. Prior to removal day the packing materials that were promised were not delivered (eventually we went to collect them ourselves). On the day of the move the person in charge of the team (Peter) arrived in a bad mood (complaining to us about a road closure plus how small the roads were to where we lived), and his mood did not change throughout the day. This was very different to the day when he had visited to sell us the service when, of course, he had been very pleasant. The website had promised us smartly uniformed personnel but no such uniforms were in evidence. With one exception (Ken) they showed no respect for us or for our possessions. The side panels of our bed were dropped from the lorry (causing damage), the headboard was damaged, paint was knocked off chairs and tables, strong plastic boxes were cracked. The response from Dave re the corner of a cardboard box getting soaking wet was "it's only one box" (unfortunately the box contained some valuable books so it was of concern to us) - though there had been a very short spell of light drizzle it was difficult to understand how the box could have got so wet unless there was puddle in the lorry. I witnessed boxes being dropped. A metal trolley was used to move boxes - my suggestion that some protection for the wooden floor would be appropriate was simply and curtly dismissed by Peter as being "pointless". Boxes marked 'please do not stack' were placed at the bottom of the pile. Boxes marked 'this way up' were placed upside down. A mistake was made in the charging which resulted in us making an overpayment on the day. It was agreed that a refund was due to us but we had to work very hard to get this. When I contacted them to query why the refund had not arrived I was informed that they had "forgotten to do it".
A really terrible experience.

peter E.

Five star company, would give them ten stars! Brilliant company from start to finish, nothing too much trouble. Made moving stress free and were professional in everything they did. Moving day weather was very wet but they still smiled and all went smoothly. Never left us until we were happy and all furniture was in the right place, beds assembled and boxes in the correct rooms. Well done comfort moves , highly recommended! Peter & Jenny Emms

Jennifer B.

100% recommend — cost effective + professional movers + efficient handling of goods. Anna was great — Mark was very professional and gave the best price compared to other companies. 10/10!

Jade B.

This company hasn't even moved my belongings yet but their efficiency and helpfulness is exceptional! I was compelled to write a review. Anna, I hope that's right, was professional, helpful and was so flexible when plans were changed. All I can say is thank you and if you are reading this debating whether to hire this company of not...please do!!

Gerda C.

Great people very kind, best communication and reliable and always prompt. Didn't just unload, but actually helped us set up. Would definitely recommend. Personable people that will go the extra mile.
Special thanks to Marek & Kamil

Dylan T.

After the stress of buying and selling a house, Anna and the team were a breath of fresh air.

They were incredibly accommodating after having to change plans several times due to issues with solicitors and banks.

Great communication, really reliable and understanding.

On the day of the move, the team were fantastic.
They packed everything up from two house really quickly and safely.
They were friendly and considerate the whole time.

Made it to the new house right on schedule and without a single broken or damaged item.

Couldn't recommend them enough!

Nyki C.

Absolutely fantastic service for my 300 mile move. The guys were friendly, polite, professional. The quote was exceptionally reasonable for the size of truck that turned up, but again by bringing a huge truck I had no concerns about everything fitting in (unlike my last move using another firm!).

Stress free moving experience. I'd definitely use again and highly recommend.

Liam P.

Exceptional service!
Comfort Moves were incredible! From the moment I first got in contact to the moment I waved the van goodbye. They made everything so smooth and stress free. I can’t thank them enough!

I would highly recommend this team, and will definitely use their services again in the future.

A special thanks to Anna, Petr, Ethan and Mark!