Deege Solar - South Ockendon

Vishal P.

I have had solar panels, a battery and an EV charger installed from Deege Solar. It was a great experience from start to finish. Dave was very helpful in providing recommendations based on my usage and he personally has solar installed so he gave me some valuable insight. He is very friendly and addressed all my questions and concerns before the install.
On the day of the install, there were no issues experienced with the panels going up and the installation was done in a very tidy and efficient manner.
They went above and beyond and even monitored the system after the install to make sure the system was working properly. Would highly recommend if you are looking to get solar installed!

Rob ?. K.

David and his team at Deege Solar made my dream solar system a reality. The system came online today and the sun came out to help put a huge solar powered grin on my face!
The folks at Deege Solar designed and built the bespoke solar system that other installers didn't want to consider as it wasn't a one size fits all / out of the box solution. They listened to my requirements and we came up with a solution together that really works and is affordable!
I have absolutely no qualms in recommending Deege Solar if you're thinking of getting a solar system. Five stars all the way!

Ragber S.

I have use this company for my soler system having installed it by them was a very challenging as every day I have to chasing them up for work.
They hired contractors specifically the roofer he has never finished a clean job and all the wire are scattered around my roof top.
I have contacted the company but thier phone number was keep engaged as if they have blocked my number.
Eventually I have sent them email but fail to get hold them.
Not recommend regarding this review. I always leave reviews once the company has finished installation and aftersale service. I suggest you all there do not rush and give your valuable reviews after few months using them.
As this japidies some one else in future.

Andy S.

Earlier today one of your vans was driving in the middle lane of the m40 and blocking traffic while not overtaking. I gave him a flash of headlights to let him know I was coming and as he did not move out of the way I indicated and started to overtake him in the third lane. While I was doing this and was nearly parallel with his van he, without indicating, turned the van into my lane diagonally across the front of my car as if to run my car into the central reservation at 70mph. I swerved to avoid and sounded my horn and he stopped turning, but then began waving his hands at me aggressively. He continued to do this after I completed the overtake, seeming to want to tell me I was 'stupid' or should 'watch where I was going' (it was unclear what he meant).

Given there was no need whatsoever for him to move into the third lane (I.e. nobody to overtake) and I'd made it very clear I was overtaking, I can only assume this was a deliberate attempt to intimidate, which was incredibly dangerous.

If this is a reflection of the company as a whole I have no hesitation of recommending customers completely avoid.

Dinu P.

Knowledgeable sales team, receptive to own research and keen on explaining both jargon and why some decisions are better than others. No pressure-sale tactics, genuinely recommended what was needed and the best way to achieve it.
Installation had some scheduling niggles outside their control, but well managed by the team.
Panels went up very quickly, and wiring decisions were well thought out. A few technical tweaks after installation were resolved in the next days, with the team receptive to feedback.
Proposed equipment is of top quality (Hyundai Panels, Growatt Inverter and batteries), and Deege’s premier relationship with Growatt is reassuring. As equipment warranties are long-term, it’s also reassuring that Deege is a big enough company to be around for the long term, but not big enough to have lost that drive for really good customer outcomes.
Sometimes the team can be hard to reach via phone, which is a tad frustrating - perhaps a slightly better telephone system could help. Nonetheless, apart from the niggles above, it was a complex project made to look simple by the team, and the 5 star rating is fully deserved.
We’re looking forward to many years of savings and maybe helping this blue dot just a little bit.
We would unreservedly recommend Deege for your solar project.

Adam R.

If you're looking to install solar panels, I would strongly recommend Deege solar. From the first contact for a quote, through to receiving all of the commissioning and handover documentation, it has been a superb experience. (By the way I also contacted a large energy supplier for a quote and was told my roof wasn't "standard enough for them")!

Rod prepared an initial quote and then worked with me to modify/upgrade to meet my additional requests. He was extremely helpful in reassuring us of any concerns we had and never pushy or trying to up-sell unnecessarily.

An installation date was booked in within the month and bang on cue, 8am the scaffolders arrived (having confirmed they would the day before by telephone). These guys were quick, careful and did a fine job.

Soon after Tommy and Adam arrived to begin the install with the electrical work. I honestly can't endorse them enough! We had a pre-discussion to go through the details of the installation, including all of the layout, how it will look and how the wiring will be routed; after which they just cracked on with it. They didn't ask for anything, but did keep us updated as necessary and let us suggest convenient timing for turning the power off.
Attention to detail was fantastic, from the neat installation of the inverter and batteries in the garage, to the re-tarmacing of a channel in the drive to route the cables (Adam spent a long time making sure this was perfect!).

Together with Richie they installed 24 panels on the roof, extremely neatly and well aligned - they look fantastic!

Overall the installation was over 4 days, with the last day, Tommy and Adam working to 9:30pm to make sure everything was 100% and operating as expected. It was, although I asked many questions and maybe kept them longer than they needed to be here but they happily went through it all with me.

Since the installation we have had 1 full month of generation (July) and I've waited until now to write a review to see how it compared to the original quote from Rod. July didn't have the best start to the month with a lot of overcast days / rain, however..... Rod's quote claimed July could generate 1.3-1.4MWh of electricity and despite the unseasonably poor weather during the first half of the month, we've generated 1.345MWh! I'm definitely happy with that and it confirms the figures from Rod were realistic and not inflated to make it look more attractive!

Following installation, Kate ensured the handover pack was completed quickly, following up to ensure the SEG and DNO were processed without delay.

Overall a fantastic experience and we're very happy with the end result. I would highly recommend Deege Solar (sometimes 5 stars aren't enough!).

Chris M.

We have had panels (including SolarEdge optimisers), batteries and an EPS system installed (5 circuits on an additional consumer unit which was not straightforward to implement). The system install started on the date promised and is fully operational, giving us benefits. We can also continue to run our home for up to two days, including the gas heating system, should we experience a power cut.
We live in the north of England and the install took longer than anticipated. Some of the problems were of Deege’s own making and some weren’t. However they stuck with it until the job was finished – even though this meant an additional trip north after a weekend. We had four different people on site at various times and all seemed competent at what they were doing. They cleared up well after the job and the install looks immaculate.
I was a little concerned about what to expect having read some of the reviews on Trustpilot. This led me to get involved and review what was happening during the installation and chase beforehand to ensure expectations were managed. I also kept a close eye on the routing of cables to ensure ascetics, where appropriate, were as we wanted them. If I had not done this there would have been some avoidable rework. Dave (managing director) was excellent and did what he could to solve any problems incurred during the installation and to get the job finished asap. I can understand why some dates slip as unforeseen difficulties on one job can have a knock-on effect to another although I suspect the vast majority of jobs run smoothly.
I also learned a few things through the process of how Deege work. I thought they would order parts well ahead of the job and hold them in stock (after all they had my deposit). It seems that they buy the parts from wholesalers as they need them and this can lead to problems. I think if this had been explained and there was some communication in the days and weeks leading up to the installation I would have been less nervous.
Other aspects of the company, given Deege’s size, have impressed me and I would happily recommend them. A relative of mine had their installation done a week later and was very impressed. Although his job was late it was completed in two days and is working well.
Overall the product seems excellent. The people who came were very professional and knew what they were doing and were all pleasant to deal with. As with many small growing businesses problems can occur and Deege stuck with the problems we incurred, solved them, and delivered well. I’m pleased we went with Deege.
We are yet to receive our ‘certificates’ and other paperwork. I will update this review if there is a problem here.

P K.

Honestly, I have never known such bad customer service. This company has clearly struggled with the epic demand for Solar given the ongoing energy crisis, but that is no excuse for taking on customers and consistently letting them down. Sincere advice is to avoid at all costs!
Initial quotation and contract experience by Rod was fantastic, excellent communicator and advisor. Sadly that is where the positives end for this company.
Contract agreed and signed in June 2022 then came the delays/excuses/out right ignored. Installation delayed multiple times, often Deege didn’t even bother to tell me. I would call them on the day of agreed install (as no one would arrive) to be told “yeah sorry, the installers aren’t coming”. The admin team are beyond useless, seriously you need to hire some competent staff.
When the install did take place, what an utter joke of a service!! Arguably dangerous wiring, cables taped to downpipes!? Holes left in walls and messy cable runs.
3 months on of remedial work, and further no-shows of engineers/installers the system is finally in and working. Even after all the dramas do you think there is even an acknowledgment of bad customer service? No. A further 2 months chasing MCS certification etc.
Honestly, if you choose this company you will spend hours chasing them with phone calls and emails to which they won’t reply unless of course asking for payment…you will sacrifice multiple days off work waiting for installers that never arrive. Be warned. Don’t fall for the glossy website and social media posts/reviews like I and so many others have…

***Update to counter the inferred false review below. I complained to Deege on practicality every occasion I spoke to them. After all, it was myself having to always chase for updates… Out of curiosity I checked to see if my review had been published and to my complete surprise a reply from Deege already! The fastest they have ever replied to me!
Some photos now attached of the work initially carried out. Admittedly this shoddy workmanship was corrected eventually, I say eventually as it took several phone calls/emails/no show appointments for this remedial work as mentioned above.