Electric Combi Boilers Company - Windsor

Poonam B.

Subject: Appalling Customer Service - Repeated Fault, Refusal to Honour Warranty

I am writing to express my extreme dissatisfaction with the service I received from your company. I contacted you today regarding a recurring issue with a part that was supposedly repaired in December. This part has begun leaking again, indicating a clear failure of the previous repair.

During my initial booking in December, I was explicitly assured that the repair would be covered by a one-year warranty for the same part. However, the customer service representative I spoke with today contradicted this, claiming that the warranty only extended for one month. This crucial information was never disclosed during the original booking.

Had I been aware of this limited warranty period, I would have opted for comprehensive boiler cover, which would have provided me with unlimited call-outs. The representative's refusal to acknowledge the initial warranty agreement, coupled with their insistence on charging another call-out fee for the same faulty part, is unacceptable.

Despite my clear explanation that the issue stemmed from the same component previously repaired, the representative remained dismissive and unhelpful. This blatant disregard for customer satisfaction and the company's prior commitments is deeply disappointing.

This experience has demonstrated a complete lack of integrity and transparency. I strongly advise potential customers to seek alternative boiler services that prioritise honesty and customer care. I will not be using your company again and will be sharing my negative experience with others.

Kate B. (.

Amazing friendly, helpful, knowledgeable team. Generous with their time - showed and explained their products clearly and thoroughly.

UPDATE: 15.10.22 - We have now had the boiler (12kW + 37l buffer tank model) installed & running for over 12 months. We have had a new bathroom fitted including a bath & mixer shower. We run 8 decent sized cast iron radiators which heat our 2 bedroom cottage. We have a wood-burner which we also use, but if it isn't lit the central heating is able to heat the place comfortably on its own. We use the Nest thermostat with the system - meaning we can schedule & turn the heating on remotely which is really useful. Our plumber (who hadn't installed one like this before) found it straightforward & now recommends them. Running the bath takes around 10 minutes, using "comfort" mode. The shower performs at a good pressure and is fine for up to 8 minutes without needing comfort mode. All in all we are delighted with the boiler & the after service (thank you Jaz) has been great. Five stars for Dylan, Jessi, Jaz & the rest of the team! Thank you from Kate, David & the dogs 🙂

akhatrai

Great Service 👌🏼👍🏼
Always Help to Fix the boiler 👍🏼
Thanks All Team

Florence H.

I am extremely impressed by the very helpful service I have received from ordering to delivery . I needed to replace my thermostatic controller after 10 years. When I rang up I received very helpful advice on suitable replacements. I was sent a link to enable me to easily order one I had chosen from the electric boilers company including instructions for what my electrician needed to do. Finally the small package was delivered the next day. Since I was not at home I rang the company to check the delivery . I was sent a photo of the package left in my post box. Simply brilliant . 100% recommend

Dominic S.

Just want to say a big thank you to Jaz the boiler engineer and the team at The Electric Boiler Company. Jaz went out of his way to accommodate my schedule on the day of my appointment at the last minute. That sort of help doesn't happen very often and I was really grateful to him for changing his schedule at the last minute. My boiler needed urgent attention and it was sorted quickly and efficiently. Thank you Jaz. Great friendly service much appreciated.

Noemi G. M.

Excellent service, really helpful company and the customer service is great making the communication easier either direct or through WhatsApp messages. Every time I had a problem I was helped very quickly. Advisors and engineers very friendly and professional. I can definitely recommend this company.
Noemi Gabriela

Mohammad F.

Excellent service from Jazz at Electric Combi Boilers. My boiler stopped working and started showing Error F8 in the evening after 6pm. Jazz video called to assess the problem and provided clear instructions on how I could fix the problem myself, without having to wait for a technician or needing to do a call out or pay any fees. Jazz is so friendly, very professional and obviously knows his stuff. Goes above and beyond for his customers. Will definitely be using him for all future boiler and plumbing work and have already recommended him to my friends and family.

raymond J.

We had a problem with our electric boiler. We called the electric boiler company and they sent an engineer the next day who was very professional he found the fault gave us our options and fixed the problem for us while there. Very good service. Ray