First Home Improvements (England) Limited - Diss

Beau L.

So i saw an advert on social media about govenement scheme. So this company was contacted through that.

Appointment booked and thr man came over to talk about windows.

There was no samples to show me there type of windows and quality and different colours they have which was the first werid thing only images of work they done.

Next weird thing was the pricing. These a plastic frame. For 2 windows double glazed and french door first quote £9800

I mentioned how i can get 2 windows and french door aluminum frame in black and tinted and tripple glazed for £6000 plus the company has 5 stars reviews over 100 customers on google.

So he spoke to his manager on the phone and the new quote from them was now £4865

Just by this i knew this company is a con a dramatic massive drop. And just by looking at reviews too. I am glad im not an easily led person. Dont be fooled guys. Do your homework with other companies because some really trying to take the pee.

Becky C.

Every month these guys must knock on my door telling me they will quote for fascias, windows etc and every month they get told no.
Every month they ask the same questions, every month they will almost guarantee wake up my sleeping baby. Every month I have to close the door in their face because they won’t go away and take no for an answer and carry on pestering me. I wouldn’t even use this company even if I did want work done with their ‘sale tactics’

Keith P.

I had never heard of this company before, but I would certainly recommend them.

I had 7 windows and 3 doors fitted and from start to finish everyone who we saw from this company were a pleasure to meet, from the salesman to the fitters. All were polite and courteous with nothing being too much trouble. The fitters especially left no mess and worked around the small children and a dog. Hats off to them.

The product is perfect for what we wanted and looks fantastic. I can now relax knowing full well my choice to have First Home Improvements do this work was the best decision.

Thank you

Keith Pearson

David R.

Driving a taxi with some school kids up the A1 dual carriageway today. In the outside lane doing 70mph, was suprised to see a van closing on me so fast. Given the speed limit for him in that vehicle for him was 60mph in that zone, he was doing at least 80. Pulled in, only to receive a middle finger. I can only guess he was in a hurry. The driver of BD21 JLV, genuinely deserves to lose his license.

Karen K.

Has to be the worst company I've ever had the misfortune of dealing with. they never accept liability for their inferior products. They supplied and fitted two sets of French/Patio doors in 2020 which I had nothing but problems with, condensation, mould, draughty and ill fitting. After 6 months of giving me the runaround took my complaint to the Ombudsman who decided that First Home Improvements were in breach of contract. The full amount of money was refunded to me from my credit card company. I got Ipswich Trade frames who were superb. the quality, finish were fantastic and were so much cheaper. I would never use FHI again as their products are cheap and nasty at highly inflated prices. Save yourself a lot of stress and hassle and use a reputable company like Ipswich Trade Frames.

Linda G.

Product is excellent and great quality but the scaffolding is still up and I really wish the company would let us know when things are not going to plan instead of not turning up and not phoning to explain or say when the work will be done. Very difficult to get someone to phone back until I threatened to contact the finance company.
However we have had some excellent and extensive work carried out by First Home Improvements and it is definitely a good idea to spend a bit extra for the quality.

Joy W.

We recently had a bay window replaced with First Home Improvement..The workman was brilliant did the job in no time. Very pleasant and a keen worker. When he was finished we expected a mess to clear up, but no there was absolutely NOTHING to clear up. It was really great and we were well pleased.We would without a doubt give this Company 5stars without hesitation.

Andrew P.

Dreadful customer service by the managing director.
I have written two letters and left a phone message about the company not honouring a warranty on their work.
He hasnt had the decent courtesy to reply in any form.
How can you trust a company that offers a warranty on their work and refuses to accept their responsibility.
I WOULD NOT RECOMMEND THIS COMPANY .
I will not give up, even if I have to go to the small claims court. How can a company put their reputation in the bin for less than £100 , Beggars belief.