FIRST MERX PARTS LTD - PURFLEET

Introduction to First Merx Parts Ltd

First Merx Parts Ltd is a reputable auto parts store dedicated to providing a comprehensive range of automotive components and accessories. Situated in Romford, Essex, United Kingdom, the company has established itself as a reliable supplier for both individual vehicle owners and professional mechanics. Their commitment to customer satisfaction and efficient service is evident in their operational practices and positive customer feedback.

Location and Contact Information

The physical address of First Merx Parts Ltd is MOOR HILL UNIT 1, ROMFORD ROAD SOUTH OCKENDON, Aveley, PURFLEET RM15 4UU, United Kingdom. For immediate assistance, potential customers can contact them directly via telephone at 2033252355. Furthermore, a detailed overview of their offerings and services can be found on their official website: firstmerxparts.com. This website serves as a central hub for product information, stock availability, and company updates.

Specialties and Services Offered

First Merx Parts Ltd specializes in the sourcing and distribution of a wide variety of auto parts. They cater to a diverse range of vehicle makes and models, ensuring that customers can readily find the components they require. Beyond simply supplying parts, they offer several valuable services designed to streamline the vehicle maintenance and repair process. These include convenient delivery options, allowing customers to receive their orders directly to their doorstep. The store itself provides an in-store shopping experience, enabling customers to physically inspect parts and receive personalized assistance from their knowledgeable staff. Moreover, on-site services are available, suggesting a potential for diagnostics or minor repairs, though the extent of these services should be confirmed directly with the company. Accessibility is prioritized, with a dedicated wheelchair-accessible car park ensuring that individuals with mobility challenges can easily access the premises. The company also facilitates quick visits, recognizing the demands of busy schedules.

Payment Options and Customer Convenience

First Merx Parts Ltd accepts a variety of credit cards, providing customers with flexible payment choices. This commitment to modern payment methods reflects their focus on delivering a seamless and convenient customer experience. The streamlined process, from initial inquiry to final delivery, is a key factor in their positive reputation.

Customer Feedback and Reputation

The company boasts a commendable average customer opinion of 4.8/5, as reflected in their 6 reviews on Google My Business. These reviews consistently highlight the company's efficiency, responsiveness, and commitment to customer satisfaction. Several reviews specifically mention the speed of delivery – one customer noted receiving a door the next day after placing an order online. Communication is frequently praised, with one customer expressing appreciation for the team’s proactive approach, including sending photos and maintaining excellent contact throughout the process. Another customer lauded the service as ‘amazing’ and emphasized the efficiency and professionalism exhibited during their first visit. A third customer specifically praised the customer service, describing it as ‘10/10’ and suggesting a willingness to return for future needs. The positive sentiment surrounding the company's operations suggests a strong dedication to meeting customer expectations.

Key Features and Benefits

• Extensive Inventory: A broad selection of auto parts for various vehicles.
• Fast Delivery: Prompt and reliable delivery services.
• Convenient Shopping: Options for both in-store and online purchases.
• Expert Assistance: Knowledgeable staff offering personalized support.
• Accessibility: Wheelchair-accessible facilities ensuring inclusivity.

In essence, First Merx Parts Ltd presents itself as a modern and customer-focused auto parts supplier. Their strategic location, combined with their commitment to efficient service and a positive customer experience, positions them as a valuable resource for vehicle owners and mechanics alike. The company’s dedication to accessibility and convenience further enhances its appeal to a broad customer base. The consistently high customer ratings indicate a strong operational foundation and a genuine desire to meet and exceed customer expectations. Further investigation into their specific on-site services would be beneficial for potential clients seeking more than just parts procurement.

👍 Reviews of FIRST MERX PARTS LTD

Marius S.

5/5

I posted an ad online looking for a door for my W204 and was contacted by First Merx Parts. They sent me photos and a payment link, and the door was delivered the next day. I'm extremely satisfied with their services; the team called me, sent photos, and the communication was excellent. Highly recommend

Minhaj H.

5/5

Amazing service first time coming here quick and efficient will most definitely be using again would 100% recommend
I went there for 2015 mitsubishi outlander rear shocks customer service was 10/10

Jhangeer K.

5/5

Excellent experience travelled 6hours to get some Mercedes parts Excellent hospitality and very knowledgeable people definitely worth the drive up there.. many thanks to first merx team JAY ,ASH ,MO

sadz M.

5/5

Fast reliable and fair!

fabiano G.

5/5

Fungai M.

4/5