Furniture Village - Warrington

Address: 10 Eagle Park Dr, Warrington WA2 8JA, United Kingdom.
Phone: 1925581100.
Website: furniturevillage.co.uk.
Specialties: Home goods store.
Other points of interest: Delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 46 reviews on Google My Business.
Average opinion: 2.7/5.

Location of Furniture Village

1925581100

Furniture Village is a well-known home goods store located at Address: 10 Eagle Park Dr, Warrington WA2 8JA, United Kingdom. This store offers a wide variety of furniture and home goods to its customers. If you're looking to give your home a makeover, Furniture Village is the place to be.

One of the standout features of Furniture Village is their delivery service. No need to worry about how you're going to get your new furniture home, as they've got you covered. They also offer wheelchair accessible parking and entrance, making it easy for everyone to shop there.

In terms of payment, Furniture Village accepts a variety of options including credit cards, debit cards, and NFC mobile payments. This makes it convenient for customers to pay for their purchases in the way that works best for them.

Furniture Village has received 46 reviews on Google My Business, with an average opinion of 2.7/5. It's always a good idea to read reviews before visiting a store, as they can give you a sense of what to expect. However, it's important to keep in mind that everyone's experience is different, and you may have a different opinion after visiting the store yourself.

When it comes to their product offerings, Furniture Village has a little bit of everything. From sofas and beds to dining tables and lamps, you're sure to find something you love. They have a wide variety of styles and prices, so you can find something that fits your budget and your personal taste.

If you're thinking about visiting Furniture Village, here are a few things to keep in mind:

Make sure to check their website (furniturevillage.co.uk) for the latest sales and promotions.
Consider measuring the space in your home where you plan to put your new furniture, so you know what size to look for.
* Don't be afraid to ask questions The staff at Furniture Village are happy to help and can offer advice on things like style, care, and maintenance.

Reviews of Furniture Village

Lucas Anderson

1/5

There seems to be no way of contacting Furniture Village Warrington! I have been trying to arrange delivery for 2 weeks after I was informed the items I had ordered online were in stock. Having received a call from Warrington originally that I missed, I have called back myself 20+ times and nobody has answered the phone. I have tried to speak with customer service, who palmed me back off to Warrington without letting me explain my issue. I understand times are hard at the moment but surely I shouldn't have to actively be chasing up delivery for my table and chairs that I've been informed are in stock.

Tracie Houghton

1/5

Does anyone actually work here?! I honestly don't understand how the aftersales can be this bad? I purchased products in December - the bed was delivered incomplete and after many calls, waiting in queues for over an hour to try and get through to someone or being cut off... We are told that the warehouse in Warrington will call us back within the week to arrange collecting the bed for a full refund to be processed. We have been waiting for this call for almost 8 weeks and each week we call and get the same response. This is unacceptable.
Please contact me urgently to arrange collection so this outstanding issue can be resolved immediately. It's now beyond a joke, and the service - or should I say lack of... Is despicable.

Laura Leyland

5/5

I was blown away recently by excellent customer service! This is important to me and I get asked by a lot of businesses how they can improve it And my answer is always - first, LOOK AFTER YOUR PEOPLE ?

And this experience was when it’s working!

Jason & Mark at Furniture Village Middlebrook were fantastic! Friendly, helpful, respectful ? Gave us the space we needed and understood that we needed time to think about such a big purchase ?

And we got the best bed EVER! On a wicked Black Friday deal! Cannot wait for my Harrison Spinks to be delivered ?

Well done ! ?

Jake Mckie

1/5

Avoid like the plague. No way of contacting, despite 20+calls and leaving messages asking for call backs. I drove to the depot to be told everybody who could help has gone on there dinner, the full customer service team all at the same time, no problem I'll wait for them to return, to then be told they won't see you when they return and to leave my number for a call back. As I was very persistent I then managed to get somebody to call me and book in the delivery as I was stood outside. Absolute cowboy company would not recommend to anybody ever. Which is a shame as their salesman in White City was wonderful.

Andy Holme

1/5

Delivered my new sofa and did not attach the recliner properly, its not even connected to the sofa now.
Spending days ringing these up, with no answer.
Been told that i would get a phone call back.
Not heard anything.
Will amend review when this has been sorted out..!!
Ref 289675972

Anne-Marie Weston

1/5

Absolutely horrific customer service . Should have received my delivery in June and am still waiting . Call furniture village every week to be promised a call back from a manager as they are always in a meeting wgen I call. I have not once had a call back.

Noel Rogers

1/5

It is literally impossible to get hold of the distribution centre.

I missed a call both yesterday and today due to meetings, and began calling back less than an hour later both days, I have since tried in excess of 100 times for it to either ring out, go to voicemail, or get line busy.

It's bad enough having the sofa as delayed as it was, but knowing the warehouse have received it and being unable to schedule a delivery is the icing on the cake.

Alex Thompson

2/5

Really difficult getting in touch. Get to caller #1 in queue just to end up at voice mail. Just pick up the phone, being playing phone call ping pong for 3 days now.