Glazing Vision - UK - Diss

Z E.

My skylight (7yrs old) suddenly exploded violently causing much damage to my home interior. Now GV are refusing to cover as per their own warranty.

Take heed of these reviews or end up engaging lawyers, your pick.

Karl F.

From purchase to delivery and then support where needed, Glazing Vision were amazing the whole way through. The window quality is brilliant, the company staff very professional and helpful and the overall look of the product is exactly what we wanted. We the 2x1 metre non opening rooflight went in just like the instructions on the website stated. The only thing we needed to check with the after sales support was the way the flashing fitted. The tiles in the images on the website are all very thin and the Marley tiles fitted to our roof meant the flashing at the bottom of the window had to be adjusted to suit the slightly thicker tile which left a trough where water collects. Not an issue as its not much water and it fills to a point and runs down the rest of the roof. A pro roofer an easily get around the issues.

David T.

"I must remind you that we our contract is between your architect and Glazing Vison".

Very poor experience with both Glazing Vision, who sell you the product, and Glazing Renovation, who fit it [as has been noted elsewhere, this is not at all clear to the customer].

Glazing Vision were recommended to us by our architect for a sky light wall in-fill between our two dormers, as part of our recent loft extension. Not only was it meant to have a 'Grand Designs' style 'wow' feature - it was an integral part of our planning application with the local authority.

We duly paid the deposit on 1 July. Glazing Vision received all the dimensions etc from our architect. We were told manufacturer lead in time was 6 weeks, and a site measure would be done on-site before manufacture.

I had to follow up with Glazing Vision on 1 September politely asking 'where is it?' to be told we were scheduled for installation 3 October. This was 13 weeks on from our order confirmation.

We were told the site survey had been conducted on 5 August - 5 weeks after our deposit was paid - and that manufacture lead in time had now slipped from 6 to 8 weeks.

Chris Cowdrey, our project manager, than erroneously - presumably through a careless typo - said our installation would be brought forward. When he corrected his mistake, and we expressed our disappointment, he double-downed on his rudeness by stating that the contract was 'between the architect and Glazing Vision'.

The inference being, even as the customer, we were not (legally?) to ask such questions.

Due to Glazing Vision's lateness with delivery, our renovation work was completed. A representative from Glazing Renovation arrived a week before to inquire where it was, and I told them they were late and would have to agree alternative solutions (we had paid £9,000 for 3 months of scaffolding which they could have gladly used..).

Glazing Renovation, who are the installation company, duly turned up on 3 October. Clearly, no conversations or solutions had been discussed or agreed. They do not even take the product from the pavement to the roof, by the way. 'Delivery' quite literally means to the roadside.

They refused to install it, and when I said 'you are very late' I was brusquely told, standing in my own bedroom, that: 'We are busy'.

Luckily, our builder was on-site finishing snagging jobs and agreed to move the sky lights to the loft and then install them himself. My wife is 7 months pregnant, and I could neither lift them both myself nor (obviously) ever hope to install them.

We have been left incredibly disappointed. The sky lights they delivered were not to the dimensions supplied. Our builder had to heighten and narrow the pocket to make them fit.

Upon final inquiry through our architect, the company also refused to refund the £1000 'installation fee'.

Liz E.

While the finished product is perfectly good, I found the following: 1) the experience slow (it took two weeks longer for two small standard roof lights than a large, custom glazed roof and sliding doors from another company) 2) last minute significant price hikes once I was too far down to re-tender given the critical path to watertightness 3) customer service that was unresponsive and inflexible - never even acknowledged or apologised for the delays that put my kitchen installation at risk 4) insistence on my builders moving their windows because their insurance didn’t cover them lifting them (one weighed 24kg, one -about 60. It took my builders ten minutes and just signals lack of ownership and accountability). 5) despite multiple delays for standard size glass, they tried to charge me £600+ for a Saturday installation despite their own delays.

In the end, they look good but I would strongly advise against using this company.

Hilary L.

We absolutely love our Glazing Vision roof light. It looks so contemporary and is a really WOW feature! The company were so friendly and professional and we would not hesitate to recommend them (or install the product in any future houses). We love the connection the roof light provides to the outdoors as well as the light it provides. The roof light has been installed over a year now and is excellent quality. Thank you.

Gurvinder S. C.

I purchased an rooflight from glazing vision. Sales team were fantastic. They gave great advice and guidance along with all the required details of the upstand. The delivery was late due to some manufacturing problem however Kim kept me informed. The product itself is excellent. Would recommend this company and product without hesitation.

Holly H.

Glazing Vision came to our rescue when our roof light started leaking, not only did they come quicker than any other supplier that I've used but they fixed it in record time and also ensured it was under guarantee, which saved me a lot of money. I am very grateful for their services last year and would recommend Jimmy and the team to anyone looking to take them up on any of their services!

mandy H.

Thank you very much indeed to Glazing vision in Diss! I've recently had a flush glaze roof light installed on my new rubber flat roof & I'm very, very happy with it. What a fantastic product!
Matt & Jimmy in particular went out of their way to help out and answer all of my queries. What a great team & I'm so pleased I found a brilliant company 20 minutes from home!