Hoistway - Martock

Richard S.

I recently used to design, supply and install 2 passenger lifts for a new commercial project in Bristol. They provided a first class service from start to finish and importantly were flexible throughout. I would recommend and use again without hesitation - Richard Saunders - Contracts Director - Interaction Associates Ltd

Stephen S.

I have over 40 years of commercial development experience but never have had such poor level of service; this organisation appears incapable of attending their clients at an agreed time, or notifying them when not attending at all.

Communication is not their priority and management of their field staff seemingly dire

Forget customer service, this company is apparently above such concerns.

Tom R.

Avoid at your peril.
Lived in a flat serviced by a lift 'maintained' by these cowboys. The light stopped working in the lift and so contacted them under the maintenance contract. Was informed that the ballast in the lift had malfunctioned and a new one could not be sourced so a complete new light installation fitted at a cost of £200. I removed the ceiling of the lift and was able to find the 'bust' ballast at a cost of £15 only to find that all that was needed was two new tubes at a cost of £10.
Later that year the lift was 'serviced' only on return to home I found the lift was no longer operational. I was told that the technician had left the lift in a working condition. After three days of investigation a cracked relay base was found to be the cause within the cabinet which is not accessible by anyone but themselves. The owner was very aggressive and adamant that this could 'have happened at anytime' and was not related to the service technician. Total bill for their cockup - £790.
Be warned.

Anthony V.

We have had a contract with Hoistway for six years now. Every year they come and inspect the lift and every year something expensive is broken and needs to be replaced. But the thing is the broken parts are those that only the Hoistway engineer can access. So its obviously a scam whereby the engineers get a commission on the cost of repairs. Usually the part cannot be replaced and a more expensive one has to be sourced. It becoming like a scratched record.
It's a scam and avoid Hoistway if you can as they are a most unprofessional bunch of unscrupulous shysters. You have been warned.

John M.

My mother lives in a home with their lifts and the break down rate is alarming. At least twice this year and several weeks wait each time. The residents can't get down stairs for meals and have to have them in their rooms making them feel isolated. It also impacts the staff who have to carry everything upstairs. It not really good enough .

Andy L.

Friendly and polite, very nice to work with. I would recommend them.

Ian M.

A nice easy site to navigate

Emma H.