Leicester City Council - Housing Office - Leicester

Leicester City Council - Housing Office: A Comprehensive Overview

The Leicester City Council – Housing Office serves as the primary point of contact for residents seeking assistance with housing matters within the Leicester city area. It operates as a vital component of the local government, dedicated to providing support and guidance to individuals and families navigating the complexities of housing provision. The office’s primary function is to act as a housing authority, overseeing the allocation of council houses, managing tenancy agreements, and offering assistance with housing-related issues such as homelessness prevention and support.

Location and Contact Information: The Housing Office is strategically located at 91 Granby St, Leicester LE1 6FB, United Kingdom. For immediate assistance, residents can contact them directly via telephone at 1164541007. Furthermore, a comprehensive range of information is readily available on their official website: leicester.gov.uk. This website serves as a central repository for policies, procedures, application forms, and frequently asked questions.

Accessibility Features

Recognizing the importance of inclusivity, the Leicester City Council – Housing Office has implemented several accessibility features to cater to the diverse needs of its users. Specifically, the premises offer a wheelchair-accessible car park, ensuring convenient access for individuals utilizing mobility aids. Additionally, a wheelchair-accessible entrance is available, facilitating independent entry and navigation within the office building. These provisions demonstrate a commitment to providing a welcoming and accessible environment for all residents.

Services Offered

The Housing Office provides a multifaceted range of services designed to support residents at various stages of their housing journey. Key services include:

• Housing Applications: Assistance with applications for council housing, including the completion of necessary forms and the provision of supporting documentation.
• Tenancy Support: Ongoing support and guidance to existing tenants, addressing issues such as repairs, rent arrears, and tenancy agreements.
• Homelessness Prevention: Proactive measures to prevent homelessness, including advice, support, and assistance with finding suitable accommodation.
• Discretionary Housing Payments: Assessment and provision of discretionary housing payments to assist eligible individuals with housing costs.
• Housing Advice: General housing advice and information on a wide range of housing-related topics.

It’s noteworthy that positive feedback regarding staff interactions, particularly the thoroughness and empathy demonstrated by officers like Mr. Akter Hussain, suggests a dedication to providing personalized and effective support. The office strives to create a supportive environment where residents feel valued and understood.

Customer Reviews and Feedback

The Leicester City Council – Housing Office receives a moderate level of customer feedback, as reflected in its 23 reviews on Google My Business. The average opinion rating stands at 2.9 out of 5, indicating a need for continued improvement in certain areas. While the overall rating is not exceptionally high, several reviews highlight positive experiences with specific officers, emphasizing their professionalism, helpfulness, and commitment to resolving issues effectively. These testimonials underscore the potential for significant positive change through targeted training and support for individual staff members. The emphasis on detail and thoroughness mentioned by one reviewer, particularly regarding Mr. Akter Hussain's explanations, points towards a strength in individual officer performance.

Key Observations Based on Feedback: Although the overall average is lower than desired, the recurring theme of exceptional service provided by individual officers, such as Mr. Akter Hussain, suggests that the office possesses the capacity for significantly improved customer satisfaction. Furthermore, feedback consistently indicates a value for helpfulness and a willingness to assist residents with their housing needs. Addressing the concerns raised in the lower-rated reviews could elevate the overall experience for those seeking assistance from the Housing Office.

Recommended Information for Prospective Users

Individuals seeking assistance from the Leicester City Council – Housing Office should familiarize themselves with the following information prior to contacting the office:

• Eligibility Criteria: Understand the specific eligibility criteria for council housing, which may vary depending on individual circumstances.
• Required Documentation: Gather all necessary documentation, such as proof of identity, proof of income, and tenancy agreements.
• Application Process: Familiarize themselves with the application process, including the deadlines for submitting applications.
• Contact Details: Keep readily available the office’s contact details (phone number and website address) for easy access to information and support.
• Online Resources: Explore the website for frequently asked questions and downloadable forms.

The Housing Office is committed to providing assistance to all residents in need, and proactive preparation can streamline the process and increase the likelihood of a successful outcome. The dedication of staff members like Mr. Akter Hussain serves as a valuable asset, demonstrating a genuine commitment to supporting the community.

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👍 Reviews of Leicester City Council - Housing Office

Azmat K.

4/5

Nice and tidy inside. In my whole life I met with one of the best housing officer MR AKTER HUSSAIN!!! He explains everything very thoroughly and listened to my all problems! The only thumbs up in council office is Mr AKTER HUSSAIN!!!

wasim A.

5/5

They are very helpful, appreciate it, madhu patel and becca(sorry dont know her full name but she lovely)was help me for application thank you for my application, thanks madhu patel and becca and leicester city council 🙏😊

Rock H.

1/5

SINCE WEDNESDAY ,29TH MAY LEICESTER HOMECHOICE BIDDING WEBSITE DOWN👎 AGAIN SINCE MARCH , NO ONE HAS BEEN INFORMED DAY BEFORE 🙃, SADLY PEOPLE WITH HEALTH ISSUES NEED TO WAKE UP BEING UNABLE TO BID 6.00AM ELDERLY PEOPLE LIKE = (WHAT IS IT NOT WORKING , WHAT I HAVE DONE , WHY IT WONT LOG ME IN , DO THIS DO THAT ) 🙃AFTER 8.30AM CALLING THE OFFICE HOURS TO ASK WHY I CANT BID THEY SAYD WE ARE SORRY WEVE JUST SEE IT NOW BECAUSE , WE JUST OPEN OUR OFFICE 👣👣👣
NOW FRIDAY 9.00AM STILL NOT RESOLVED ,WEBSITE STILL NOT ABBLE TO BID 👎

Aleksander S.

1/5

I’ve been waiting an hour on the phone just to hear at the end that they are unavailable at the moment. Response time for emails is from 21 days up to 40 days. Absolutely outrageous in 21st century.

Beniamin B.

1/5

Awfull c/s. Waiting times are to pick-up the phone are over 45minuts. Disgusting. No other ways of contact.
Info about repairs is sending via post in 21st century, no e-mail/text updates

Kenny G.

1/5

Am 41 and never had my own place they are putting me in hostels that are only out for money not to help now wy ant I had a place couse I will be taking action if I don't get one fast couse am homeless and trying to say am not a priority when you no I am but don't wont to help me look never had my own place that make me a priority it self let alone my mental health so stop lieing to english and giveing other country's are houses we need them more and them they had a place in there country that's nothing to do with us now house us not them we are from Leicester we have no room for them if we have to go in hostels

Marie. K.

1/5

Really poor. There is an entire road of empty properties (Hospital Close in evington) where 200 properties have stood empty for three years. What a joke.

assassin O.

1/5

Absolutely useless , all about phones and no one to ones anymore