LloydsPharmacy - Maidstone

Jean E.

Complete rudeness and bad manners from the assistant no please or thank you just really bad service

Dave L.

They have become awful. Slow, doors locked, keep you waiting outside, They hardly have anyone in to dispense the medicine or they don't have it. They keep you waiting 30 minutes and then say "We do not have it" They do not rush to help in fact they treat the customers now with arrogance. It was once a reasonable pharmacy but has dreadfully gone down hill with now improvement. Update 06/06/23 doctor sent my prescription at 1.08pm and Lloyds said they had not received the prescription at 4:55pm. Doctors confirm they sent it. Tried calling them but they do not answer the phone. When arrived pharmacy was empty and they said there is only 2 of us we are short staffed. This Lloyds is and service is disgraceful

Ellie G.

If I could give 0 stars I would. Staff are extremely rude (apart from one with silver/grey hair I can’t remember her name). Prescriptions are always late no matter how early I put them in and they argue over it when I am understandably slightly frustrated, but I never take it out on them, so there is never a need for them to be so rude.

Toby S.

Avoid, there is no real pharmacy here. There's a common theme on these reviews...

Their staff advised us that their new policy is to ignore any prescription orders until you go in for them as they don't have the capacity to prepare them in advance.

But then when you go in, they can't prepare the prescription (and by this I mean they can't get a pre-made bottle from a shelf) for at least 2 more days after you have to physically go in in person.

Hopefully Lloyds will invest a bit more and hire a few more staff so this pharmacy can become a pharmacy again and start providing a service. At the moment it's a laughable process that is not fit for purpose.

Kay T.

Will never use this pharmacy again. I collected a prescription just before Christmas and asked for the next repeat, for two items, in three months time. I went back at the beginning of March and was told it had been ordered 2nd January and as I had not collected it had been returned. No apology for their error and attitude appalling. When I asked what I should do now I was told "well you'll just have to go back to the doctors and order another one". This is not the first time I have had problems there.

Elizabeth M.

No matter how long you leave to collect your prescription, it is never ready! Left it weeks sometimes and always have to wait. The past few months have been particularly bad with no staff and a new computer system. Avoid like the plague!

HEATHER H.

Never answer the phone. Told prescriptions haven't been sent by Dr. Wait ages for presciption to be dispensed. Queues always a Mike long with one person serving. I could go on all day with what's wrong with this chemist!

AREKE

staff are very helpful and they always have offers on too the only problem I have is my prescriptions are not always right but that may not be just there fault but in general I like the chemist very helpful staff they sell all sorts of items not just medication x