Matrix Telematics - Altrincham

Matrix Telematics: A Comprehensive Overview

For businesses seeking robust fleet management solutions, Matrix Telematics presents itself as a significant player in the industrial equipment supply and software sector. Established with a commitment to innovation and driver safety, the company offers a comprehensive suite of services designed to optimize operations, reduce costs, and improve overall vehicle performance. Located at Address: Matrix House, Merlin Court, Atlantic St, Broadheath, Altrincham WA14 5NL, United Kingdom, and reachable at Phone: 1614411001, Matrix Telematics provides tailored solutions backed by a dedicated support team.

Company Specializations and Services

Matrix Telematics distinguishes itself through a dual focus: as a software company specializing in fleet management technology and as an industrial equipment supplier. Their core offering revolves around a sophisticated telematics platform that integrates hardware and software to deliver real-time vehicle data. This data encompasses a wide range of metrics, including location tracking, driver behavior analysis, fuel consumption monitoring, and vehicle diagnostics. The platform’s ability to collect and analyze this information empowers businesses to make data-driven decisions, leading to enhanced efficiency and reduced operational expenses.

Key Features of the Matrix Telematics Platform

• Real-Time Tracking: Precise GPS tracking allows businesses to monitor the location of their vehicles at any time, facilitating efficient route planning and improved dispatching.
• Driver Behavior Monitoring: The system assesses driver performance based on factors like speeding, harsh braking, and acceleration, providing valuable insights for driver training and safety improvements. Alerts are configurable to notify managers of potentially risky driving behaviors.
• Fuel Management: Detailed fuel consumption data enables businesses to identify areas for fuel efficiency optimization, reducing costs and minimizing environmental impact.
• Vehicle Diagnostics: Remote diagnostics capabilities allow for proactive maintenance, preventing costly breakdowns and extending vehicle lifespan.
• Reporting and Analytics: Comprehensive reporting tools provide a clear overview of fleet performance, enabling businesses to track key metrics and identify trends.
• Integration Capabilities: The platform integrates seamlessly with other business systems, such as accounting and CRM software, streamlining workflows and improving data visibility.

Location and Accessibility

Matrix Telematics' headquarters are situated at Address: Matrix House, Merlin Court, Atlantic St, Broadheath, Altrincham WA14 5NL, United Kingdom. For those requiring physical access, a wheelchair-accessible car park is available on-site, demonstrating a commitment to inclusivity. The company's physical location serves as a central hub for operations and customer support.

Customer Feedback and Reputation

Currently, Matrix Telematics boasts 14 reviews on Google My Business, with an average opinion of 3.1/5. While the average rating suggests room for improvement, the volume of reviews indicates a level of customer engagement. It's advisable to review these reviews to gain a more nuanced understanding of customer experiences. Further investigation into specific feedback themes can provide valuable insights for potential clients.

Website and Contact Information

To learn more about Matrix Telematics and its services, visitors can explore their Website: matrixiq.com. The website provides detailed information on their products, pricing, and support services. Alternatively, prospective clients can contact the company directly via telephone at Phone: 1614411001. The company’s customer support team is dedicated to providing prompt and effective assistance.

Further Information and Considerations

Matrix Telematics’ approach to fleet management is centered around providing data-driven insights and actionable intelligence. They cater to a variety of industries, adapting their solutions to meet the specific needs of each client. The company’s commitment to technological advancement, combined with its focus on customer service, positions it as a competitive force in the telematics market. Potential clients should carefully evaluate their fleet management requirements and compare Matrix Telematics’ offerings against those of other providers. The company’s Specialties: Software company, Industrial equipment supplier highlight its dual focus and broad capabilities. It's recommended to request a demo or consultation to fully understand the potential benefits of integrating Matrix Telematics’ platform into a business’s operations.

👍 Reviews of Matrix Telematics

Michael B.

1/5

I am not happy with this company, I ordered a Matrix I Q tracker that doesn't work. I have requested a refund and return postage label and still waiting for Matrix Telematics to answer my emails or return my phone calls !

Barayturk A.

3/5

Please be aware when you give them debit card.
Do not link your card automatically; they do not refund your money when you return the product.
When you apply to refund them.
When you request the return of an unused product, they never create a return label and never process the return. Not a company with ethical values and consumer-centric principles.
I sent them back the product and didnt refund me anything. It was £104.40 and never refund. They are making me pay for the unused product. I will file a complaint with the consumer arbitration board.

05.05.2024
Afterwards this review Thank you for your reaction asap. MatrixIQ paid me refund. And I changed my review 1 star to 3 star.

Chris M.

5/5

Firstly, big thank you to Mary Leach for her help exporting my journey tracking data.
Matrix IQ tracker produces a very detailed crash report to help validate any insurance claim.
Overall good customer service.

Mayfair W.

1/5

Matrix have been an absolute nightmare to work with over the past few weeks. We have been a customer for 15 years and the service has just deteriorated over time, coming to a point over these past few weeks. We have been waiting for a demo on the system for one of our new starters for the last 2 months. On top of that we have been had telematics and dashcams booked in 4 times now and each time the subcontractor they use has failed to install it in full despite clear instructions each time. The first time booking we required one kit to be removed from a van and install into another. They sent 2 engineers out but neglected to inform each other of the job required and then didn't even remove the full kit. The second booking we required 2 installs and the remaining removal, this time they told the engineer that they were installing on one van only. So the second van and the removal did not take place. The third time they again only sent 1 engineer who could not fit the dashcams as there should have been a second engineer and neglected to send him with a set of ladders. We have now had to book this in for a fourth time in the hope they can get it right this time.

Nat S.

1/5

Support really should be trained so they know the difference between their elbows and bottoms. Disappointing experience.

Aasim A.

1/5

Terrible extremely slow and bad communication

[[[rAnthony H.

5/5

Honest, Reliable & Professional

Roy B. M.

5/5

Really nice people