Nissan Motor (GB) Ltd - Rickmansworth

DaveDiggerScotland

DO NOT BUY A NISSAN CAR.
If you want good customer service and aftercare then please, please, please take my advice and don’t buy a Nissan car.
I’m a taxi driver and bought a Nissan Leaf Tekna 62kw.
It had to go back to the dealership because of a battery system issue and the dealership took 5 weeks to fix it and then it only lasted a day and a half before the same problem arose again.
It went back to the dealership and it took a further 2 weeks to fix the problem.
I explained that not having my car was costing me loss of earnings. The dealership told me I should contact Nissan Customer Services UK and put in a claim which I duly did.
After almost 6 months of to and fro of providing evidence of loss of earnings they came back to me saying my loss of earnings worked out at £919.10 (how they got this figure is beyond me).
Due to me being totally fed up with the whole situation I agreed to take the money and be done with it all only to be told it then had to go to another department for approval.
Well, today I received a phone call to be told my claim was being declined as my car was fixed under warranty.
They told me I should be compensated for my loss of earnings which were caused by Nissan selling me a vehicle was not fit for purpose.
Now they are backing out of any obligation they have and treating me like just another idiot who was daft enough to buy a Nissan car.

Save yourself the grief and don’t buy a Nissan, I know I won’t ever buy one again.

John-Paul S.

I recently purchased a Nissan Ariya, the car is the best I have ever driven, the service I received was 5 stars all the way and the staff at the dealership have been excellent.

The only snag was that someone had registered my car with Nissan Connect, however, this was quickly resolved when I contacted Nissan customer services.

The first person I dealt with was Evania, I called to explain my problem and she quickly organised for my case to be escalated. I found Evania to be very professional, courteous, and efficient, she is a credit to your team.

Shortly after providing the information Evania requested I was contacted by Brin, he asked me for more information in order to verify my claim and details, once i had provided this he quickly sorted out my problem and resolved it fully. Brin was also extremely efficient, courteous, and professional. he carefully read everything and acted accordingly.

I have to say it makes a refreshing change to receive service as good as this, both of them worked well and resolved my problem within a few hours which was days quicker than I actually expected.

Please thank them both for job well done.

I am very impressed with the whole service provided by Nissan and their associates, thank you for a truly professional, friendly, and efficient service.

Paige P.

Got a car years back. All was fine. As soon as I handed the car back, have had no end of hassle from them. Threatening letters from them/finance company that they'd been to my house because I hadn't paid the pick up fee (I'd rang three time to try and pay it!) No end of constant back and forth. Then I'm still getting letter from them now as according to them I still own the car. Tried to explain to the lady on the phone in customer services that I've had confirmation from them that THEY sold the car at auction! But she wouldn't update the records as I had to do it on a QR code where the only option is to put in the address of the new owner, who I funnily enough don't know.

Robert T.

Absolutely appalling service with contrived delay tactics & minimal support, with an ongoing clutch problem stemming from when the vehicle was new back in July 2019 .
The continuous reported single clutch fault resulted in numerous clutch parts replaced. These included dual mass flywheel, complete clutch assembly plates and parts, release bearings, master slave cylinders, and the last straw from the Glyn Hopkin dealer in St Albans, a 2nd hand complete clutch pedal assembly from a donor vehicle within their group, which is wholly unacceptable, as it should’ve been a new part replaced .
Despite having tried to reject our car with the dealership, we were lied to and misled into believing that we couldn’t reject it after having had the car for 2 weeks since new… in the end it took over 2 years of perseverance and a good correspondence trail with video/ photo footage to successfully reject our car via the “free of charge” service , the Financial Ombudsman Service . The Consumer Act 2015 is there to protect customers against being “ palmed off” by dealers and corporates alike .
Lesson to learn, do not allow the dealer to repair the car, as it can be rejected with a full refund within 30 days .
As a result of having been lied to and misled by the Glyn Hopkin Dealership and a Nissan GB / EU , we will never buy another Nissan product again.
Due to the merger of Nissan and Renault , the reliability of their vehicles and their Customer Service , can only be described as seriously appalling .
Due to their complete lack of support, we have advised family, friends and colleagues against buying any Nissan products .
We have since researched Nissan Qashqai models, and found that their staff technicians even admitted that the new merger with Renault & Nissan , with their gearbox and clutch, are not a marriage . The parts consistently fail as they are weak and not fit for purpose . Qashqai forums now support this on the web !

Martin C.

I had to contact Nissan GB Customer Services to resolve a connectivity issue with the EV app for my used 2015 Leaf. They were responsive and efficient over email and resolved the issue within 24 hours.

Eliza N.

Went to charge Leaf here on Good Friday, only for the only charging point to have been blocked (since Thursday apparently) by two "company cars" which couldn't be moved as keys had not been left. The second charger was available but hasn't been working for over a week. Would leave negative stars if possible! Whilst dealer service may be excellent, That of head-office staff clearly is a VERY poor advertisement for the company. Shame on you Nissan Maple Cross!

Aron J.

Unfortunately, this place always seems under staffed. If you want to contact anyone - you'll be lucky not to go straight to voicemail. The reception area has security only - and he isn't exactly 'Mr Happy.' ! If I was in the market for a new car, this place would most certainly cancel out any thoughts of buying a Nissan. ☹️

Lukasz S.

Avoid Nissan GB at all costs! Faulty car delivered in July last year and 5 months later I am still dealing with nissan GB. The customer service is a disaster! No call back, no reply to emails- it is just better to avoid Nissan altogether.