ParkerSteel Limited - Canterbury

ParkerSteel Limited is a well-known and helpful company in the United Kingdom, specializing in the supply and distribution of steel, metal, and related services. The company's address is at Vauxhall Industrial Road, Canterbury CT1 1HD, United Kingdom. If you need to contact them, you can easily do so by calling 1227783333. Additionally, you can visit their website parkersteel.co.uk for more information.

As a steel supplier, ParkerSteel Limited provides a wide range of steel products, including steel beams, steel bars, steel plates, and steel channels. They are also a metal fabricator and distributor, offering laser cutting services, metal fabrication, and delivery services. With their expertise and experience, ParkerSteel Limited has become a trusted partner for many businesses in various industries that require steel and metal products.

One of the strengths of ParkerSteel Limited is their commitment to accessibility. The company's facilities are wheelchair accessible, with a wheelchair accessible entrance and parking lot. This is a clear indication that they value all their customers and strive to provide a comfortable and convenient experience for everyone.

ParkerSteel Limited has received 61 reviews on Google My Business, with an average rating of 3.3/5. While there are some mixed opinions, many customers have praised the company for their excellent customer service, high-quality products, and timely delivery.

Reviews of ParkerSteel Limited

Thomas

2/5

Very good drivers and products are good. But organisation and timings are terrible. Delivered part of the order 3 weeks later than they were supposed to, constantly getting told they are due and they didn't turn up, then turning up randomly during the week without notice so no one's home. Was told they couldn't drill 2 holes in a steel as its not longer on the production line and in their yard now. So I'd need to buy a new steel and then they'd put the holes in it?

Flo Saulnier

1/5

If you want good customer service, stay away from them. Confirm a delivery date so you confirm your order, then the truck miraculously takes delay and then never shows up. No update given by the company, had to call several times to finally be let down and the construction site at a standstill. Shambles.

Daniel Brown

1/5

Shocking service. They are desperate to win your business, yet fail to stick to any delivery deadline. Loads of missing holes (that were charged for) and Account Managers are useless and showed little/no care. If you have a good and reliable relationship with another stockist, don’t be tempted to save a few £ on your order as long term you will be let down

Debbie Trowell

5/5

Great customer services. Great Company. They were the only Company to get back to us, from a few we tried. We appreciate we are in hard times at the present,but life carries in as best we can.. Our first order was sorted within 24 hrs, from emailing them diagrams and placing the order. We could not have asked for a better service. Everything was thorough, the drivers were great. Being able to track them was brilliant too, so the day could be planned. We will be using them again. A great big thank you again

Melany Avila

1/5

Terrible terrible service. I ordered two metal sheets as an emergency and they didn't arrive. I called several times and had to chase the salesperson who took my order for him to tell me they never communicated sales that my payment had gone through. I received an apology email and was told that the order would arrive on Thursday of the following week. Thursday comes and the order is still not there, and then I am told that there was some issue with the delivery and that I would have to wait to the new year (another two weeks). I was never notified or communicated and I had to call them several times for them to answer my emails. Every time I called they told me the salesperson in charge of my order was not in the office and that he would call me back ASAP but he never did. Embarrassing and unprofessional, would never recommend.

TheMattBadger

1/5

The worst purchasing experience in a long time. I phoned twice during the day to check the updated delivery time, then watched the live vehicle tracking as it sailed past the end of our road and kept going! I was initially fobbed off with "drivers hours" despite the driver being only a few minutes away and still over an hour from base (if Parker Steel's schedules are that tight, then I suggest they're setting up to fail or running too hot, but at least be straight with customers when they phone for updates). I was then met with outright lies of "been trying to contact you" and finally a threat of "we'll still charge you delivery if you cancel". That attitude convinced me that cancelling was the right option. I'd have taken on the battle over the delivery charge (what delivery did they think they were charging me for?!) but fortunately, one of their phone staff was much more helpful than the others and I've now had a full refund; she also said they would investigate and respond to my complaint, but I'm still not holding out any hope. After cancelling, I read other reviews on Parkers, tried one of the other suppliers mentioned (Kloeckners in Exeter) and they were outstanding - they did everything they said they'd do, were considerably cheaper, a pleasure to deal with when ordering, and really friendly and helpful delivery.

Anthony Barrett

5/5

I have used Parker Steel for quite a few years. The service has been good. I find the website easy to use. I have generally received next business day delivery for stock items from helpful drivers. Being able to track the lorry's progress is useful to gauge when it is likely to arrive.

G pugh

1/5

We needed four plates laser cut with 70mm hole in centre cad drawing supplied and email to say I need to pay them..to proceed so we did...emailed ready for collection..so I sent parcel force to collect 2 occasions to collect no joy..!! Then sent Dpd to collect & email sales office to inform them courier's was coming fail on two other occasions.. This was unbelievable said to lady I places order with originally..said I need money back after all this said parts been collected but they hadn't they lost them...so £190.00 short to this day... one of the WORST company I've used in 30years...