Pro Shrimp - Mansfield

malc deacon

I have been to the shop and purchased direct but due to the distance from my home this is the first time ordering online with Pro shrimp. Great experience from the time i ordered to the moment i received my plant in perfect condition.
I thought Yodel would be naff but i was wrong.Ordered 1st August received 2nd with constant updates from Yodel to the whereabouts of my purchase. Well done Pro Shrimp/Yodel will certainly be ordering again.

Robert Lasek

I want to say that I have already placed several orders in this store. I bought plants and shrimp. Every time, all the shrimps reached me alive. I only had a problem with the plants twice, but both times it was immediately solved within 24 hours. I highly recommend this store due to the quality of service and professional approach to the customer

Piotr Bibinin

Edit.
I get refund for dead plant ? 4 stars ⭐️
But it doesn't change fact that I wait for respond to long.
....
I ordered bunch of plants 3 weeks ago. One of plant has black spots and doesn't look good. I send pictures immediately. Two weeks after plant died. I'm waiting for respond from support to this day.

Beth Greenwood

I've placed quite a few orders here now and have been nothing but impressed! My orders have always been dispatched quickly and arrived within a couple of days. Their prices tend to be a bit cheaper than anywhere else. One of my orders contained a heater which was faulty - I contacted Pro Shrimp who resolved the issue very quickly and sent out a replacement immediately. I most recently ordered some plants which I was a bit cautious about given that I haven't ordered plants online before. They were well packaged and arrived in excellent condition and are growing very well in my tank. Safe to say I will be ordering more soon!

Sladey Gaming

Spent £40 on 30x natural shrimp and they never arrived.

The post office has stupid opening hours so cant even collect in person after two 'missed' deliveries. I was in all day both days, one day sitting by the door literally waiting for them to arrive. Yet they never delivered and never got anything in the post to say they had been. No red card from royal mail.

They never arrived and its a Saturday. So wont be able to get to them until monday at the earliest so the shrimp will probably be dead. I now understand why many aquatics shops dont send out live fish for delivery on fridays.

Wont be using again. No refunds either. I understand its royal mails fault and not proshrimp but im now £40 short with no shrimp.

Anthony Baker

ordered aquafleur and was sent cheap tatty alternatives covered in pests. ordered a few lucky dip plants on sale ( noted they would be a little brown and sorry for themselves) they turned up as black goo in a pot stinking of rotten plants and stagnent water. DO NOT USE THIS COMPANY, they will take your money and then take liberties

Shirley Martin

Just setting up a new tank. I bought wood, rocks and stones from Pro Shrimp as my granddaughter recommended. I’m so pleased with the items that were send. I definitely would use them again

Anne Neary

Bought a fish tank I thought I was upgrading from my previous fluval - arrived slightly damaged so emailed and they offered some small compensation which I agreed to but the lights have failed multiple times now and they don't reply to emails or messages. The manufacturer tried to help but no solutions worked so they said I should get a refund or replacement from proshrimp which is impossible as they never reply and don't answer the phone.