Renault UK Ltd - Rickmansworth

Steve L.

Placed an order last June for the wonderful Renault Kangoo Van of The Year 2023. Still waiting for it to matched and then built.
Poor system, plenty of promises they even trying to change my spec to have the vehicle built just shameful and unreasonable. A very poor service even before the vehicle is on the road!
No sympathy from the company just empty promises.
8 months and order now cancelled.
Renault are not easy to contact and when you do get through very unhelpful with no answers.
Need to do far better.

Dorel F.

Totally disappointed by the attention Renault provides to their costumers , my 6 year old van 72k miles sits for over 3 weeks in a Renault dealer service in Ashford without being able to make it start , they have changed several parts without succeding starting the van and billing me for everything. Soon will be a month there and I get no calls back either from Renault UK or dealer at least with an update. I am chasing them every two days and all I get is a ''Will call you back''

Ben W.

The battery lease transfer of the Renault Zoe proved excessively complex, with numerous advisers lacking proper information on how to handle the process. The ordeal stretched over several months, exacerbated by ongoing difficulties in retrieving refunds for additional payments taken by RCI post-termination. Additionally, Renault's struggle to locate documents I had sent, coupled with consistent referrals back and forth between departments, further compounded the frustration and inefficiency of the entire experience.

Brad G.

Worst customer service I’ve ever received. Do not buy from this company. Will never get back the time and money I’ve lost as a result of a defective product - Renault refused to offer me compensation for loss of earnings, did not initially offer a replacement vehicle and took three weeks to diagnose and replace a faulty battery.

They advised me if my vehicle was towed it would get looked at within 3 days and they also advised a manager would return my call within 72hrs. It took two and half weeks to assess the problem and I finally received my callback after 11 days. This was a problem I could of sorted out myself in less than 24 hours if the vehicle wasn’t under warranty.

Renault clearly do not care if their cars or vans do not work properly and won’t care if you lose out financially as a result. Will be telling all and anyone who will listen not to buy from them.

harry P.

Have 64 plate capture & had engine completely cut out on me whilst driving with no warning signs at all! Brought car originally from dealership in the summer 2015 & had full service history with them every year since. Been told I need to pay for a new engine that will cost the same as what the car is worth. Renault refusing to take responsibility. Not acceptable. Please tell me why I should be liable for this cost & what I could have done to prevent my car cutting out on me?

Antony L.

Deeply dissatisfied with the changes made to the specifications of the car that I purchased without piror notice. I was shocked to learn that the missing of important features of the vehicle only when picking up the car. I feel like I have been misled and cheated.

The PHEV EV motor design is recidicilous, loss power for 2 seconds at 48mph to "change gear" which is hazardous especialy on motorway.

The battery range can reduce in 50% during winter which prove that it's battery management is worst against other brands.

Also, the car comes with a bunch of defects and poor build quilty. Who could expcept a new car with rotor coating starting to peel off when delivery, but the dealer can't do anything with this.

I hope I did read other reviews here before buying a Renault. This a vehicle brand to avoid at any cost!!

Pigs 6.

You obviousley don't buy new vehicles to be unreliable its a concept renault don't seem to understand. Renault warranty is worthless as like many others on here when things go wrong with new vehicles (which I appreciate time to time they do) putting it right should not be at the cost of time or money to the customer another concept Renault Uk don't seem to care about/understand. My less than 6 month old black edition trafic has a fault booked it in to a local dealership to get looked at to be told I'd have to pay for insurance on courtesy vehicle. How should I be having to pay out for use of a courtesy vehicle? its not my fault the van has got a fault at less than 7500 miles I don't want to have to take it to a dealership when I'm trying to run a business yet its OK for me to have to loose time and money to get a problem that isn't mine solved. Customer "service" if that's what you can call it don't ever come back to you and now they are just cutting me off? Beware of spending money with Renault as after care is pretty much non existent won't be buying another Renault in the future that's for sure.

S R.

After contacting Renault Manchester 3 week earlier to book MOT and detailing the faults required to pass the MOT I booked the van in for the 25April 2022.
I was asked to deliver pre 08:30am so the could carry out the works, which i did, only to find they carried out MOT at 15.15pm when they new i required the van back that night.
Due to their incomitance leaving it till 15.15 they could not get the part they required to pass the MOT.
I have now had to hire a van for the week due to commitments to my customers rather than let them down.
Furthermore the manager at Renault was not interested and actually said he would rather argue all day as it was not his problem. obviously Renault Manchester has no thought for their customers or the service they provide, but if this is the managers attitude what can you expect, will never use this garage again or recommend to any Renault customer.