Room to Room shop - Southampton

Room to Room Shop: A Comprehensive Overview

Introduction

Room to Room Shop stands out as a unique retail destination in the Shirley area of Southampton, offering a blend of practicality, community focus, and diverse shopping experiences. While the specifics of their inventory are not detailed (Specialties: -), the business provides a valuable service to the local community and beyond, based on customer feedback and the range of services offered. This store presents itself as more than just a typical shop, incorporating elements that cater to a wide variety of customer needs and preferences.

Location and Contact Information

Strategically located at 26 Shirley High Street, Shirley, Southampton SO15 3NG, Room to Room Shop is easily accessible from various parts of Southampton and the surrounding areas. This prime position on a main street suggests visibility and convenience for shoppers looking for goods in the vicinity. For those seeking further information or wishing to reach out directly, the shop can be contacted via telephone at 2380779122. Alternatively, interested parties can connect with them online through their presence on Facebook (facebook.com/roomtoroom1), providing another avenue for engagement and updates.

Services and Offerings

The operational scope of Room to Room Shop extends beyond conventional retail boundaries, offering a versatile range of services that enhance customer convenience and experience. A key feature is their commitment to delivery options, ensuring that products can be brought directly to customers' doorsteps, which is particularly beneficial for those unable to visit the store or preferring the comfort of home shopping. Complementing this, they facilitate in-store shopping, allowing customers to browse and select items physically. Onsite services further expand their utility, potentially encompassing activities like assembly or other value-added services depending on the purchase.

The business places significant emphasis on accessibility and customer care. They explicitly mention being LGBTQ+ friendly and creating a transgender safe space, indicating a welcoming and inclusive environment for all customers and staff. This commitment fosters a sense of community and trust among patrons. Furthermore, their dedication to customer service is evident in their provision of quick visit options for those with short needs and their comprehensive payment methods, including the acceptance of credit cards, debit cards, and NFC mobile payments, catering to modern consumer preferences seamlessly.

Practical considerations for visitors are also addressed, such as the availability of free street parking alongside a paid parking lot, offering flexibility for different customer scenarios and vehicle types. While the core inventory specifics ('Specialties: -') are not detailed, customer feedback illuminates the types of items available. Reviews frequently mention the shop's inventory of second-hand goods, often positioned as items sourced from charities, suggesting a focus on affordable, pre-loved merchandise. The feedback specifically highlights the quality and condition of items purchased, such as a 'lovely leather three piece suite' and old sofa cushions used for children's activities, indicating well-maintained stock.

Customer Experience and Reputation

Customer reviews provide valuable insights into the overall experience offered by Room to Room Shop. Based on 15 reviews available on Google My Business, the shop maintains a positive reputation with an average rating of 4/5 stars. This indicates a consistent level of customer satisfaction across the majority of feedback received. One review, in particular, offers a detailed account praising the 'great little shop' atmosphere and the 'lovely personal shopping experience', highlighting an element of personalized service that customers appreciate.

The delivery service is also frequently commended, with customers expressing satisfaction at receiving items directly. This aligns with the business's stated service capabilities. While some reviews mention that the prices might be slightly higher than typical charity shops, the perceived value is still positive, as evidenced by the purchase of high-quality items like the leather suite. The personal touch and the quality of goods seem to outweigh the potential price difference for many customers seeking unique finds or gently used items.

The inclusion of an 'Assembly service' is noted, suggesting they cater to customers who purchase larger furniture items and need assistance putting them together. Features like 'Quick visit' cater to customers with specific, immediate needs, valuing efficiency. The acceptance of multiple payment methods, including NFC mobile payments, reflects the shop's modern approach to transactions, while the provision of both free and paid parking caters to different customer budgets and needs.

Conclusion and Recommendation

Room to Room Shop emerges as a versatile and community-oriented retail establishment in Shirley, Southampton. It successfully combines traditional in-store shopping with modern conveniences like delivery and a range of payment options. The shop's focus on inclusivity, evident in its welcoming policies for the LGBTQ+ community, adds a layer of social responsibility and customer care. For individuals seeking unique, second-hand items, Room to Room Shop offers a practical solution with a blend of service options that cater to diverse needs. Whether looking for a personal shopping experience, requiring delivery, or seeking a welcoming environment, Room to Room Shop presents itself as a viable and well-regarded option within the local Southampton area.

Understanding the Business

For someone seeking information about Room to Room Shop, it is essential to understand its core operations. Primarily, it appears to be a second-hand goods retailer, sourcing items from various origins, potentially including charities, offering customers access to unique and affordable products. The shop's physical presence at 26 Shirley High Street makes it accessible for local shoppers, while its delivery service extends its reach to customers who cannot visit in person.

Key recommendations based on customer feedback and the services offered include considering their delivery options for convenience, especially for larger or bulk purchases, appreciating the quality and condition of the items despite potentially higher prices compared to standard charity shops, utilizing the 'Quick visit' service for specific, short-term needs, and valuing the inclusive atmosphere they foster. Payment flexibility and parking options are also practical considerations for a smooth shopping experience. Exploring their Facebook page can provide further insights into their offerings and any special events or promotions they might host.

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👍 Reviews of Room to Room shop

Sarah W.

5/5

Great little shop. Lovely personal shopping experience and delivery service. Lovely item. Maybe one of the more expensive charity shops, but I got a lovely leather three piece suite. My kids have enjoyed making a den with the old sofa cushions too.

Marilyn R.

1/5

Unfortunately we had a bad experience here and have tried numerous times to contact the owners via phone, email and Facebook but they have ignored us completely. We are out of pocket £100 without anything to show for it because we returned the bedframe within an hour of purchasing it and they said it was non-refundable, despite assuring us when we paid for it that if we had any issues we could return with the receipt without trouble. We found the whole experience misleading and wish someone would contact us so we can discuss our refund that we definitely have rights to receiving. I am a children's support worker and my husband is a postie, we don't make a lot of money and saved £100 for a bedframe. Room to Room were happy to take our money and now they also have their bedframe back to resell onto someone else so the only people disadvantaged are myself and my husband. We just wish the owners would actually contact us to talk to us and show some care and consideration towards their customers. It appears that money is all they care about here.

Deni T.

5/5

I bought a beautiful corner sofa from here, the guy in store was ever so patient with me as I had to be sure it would fit. Delivered 3 days later, took away my old sofa and put together the new one for me. Both lads ever so polite and incredibly helpful. Would definitely recommend

Liam E.

5/5

My partner paid buy sofa recliner and armchair recliner really comfortable is good!!!! 2 delivered help carry it to my 2 floor flat then set up sofa recliner and armchair recliner!!!
Thank you!!!
Perfect for pick of sofa recliner and armchair recliner best for price worth better

May M.

1/5

I visited shop yesterday morning to return a hat I bought for my partner. I never came across such a rude person behind the till, almost aggressive, with no customer service skills at all. Also this isn’t a charity shop, all the money goes to their pockets. It’s just a second hand shop. Rude, rude, rude and did not accept my item back. AVOID

Gloria O.

5/5

I bought 2 sofas from Room To Room shop and they are just fabulous.I received a very good polite service from Richard. The delivery guys were very good as well. I highly recommend this shop, it's lovely, very nice and clean.

Chancery B.

5/5

For the unusual and the usual, vintage furniture, art, glass and ceramics. You never know what you might find. If I'm around I always visit and nearly always buy.

Roxána H.

5/5

Best Charity shop in Southampton. Clean and nice. Gabor and Aniko are very friendly and helpful.