SAFECAT UK CATIOS - Beccles

Feline C. C. R.

We love our catio almost as much as our cats do! Also glad to support a small independent business with fair pricing 😻

Jenny E.

Sadly, a truly awful experience from start to finish. We were so excited to receive our Catio after ordering it, but that is when the nightmare began.

When it didn't arrive on the day it was supposed to, I contacted Safecat and was reassured repeatedly that it would be arrive a few days later. A week later, nothing. The reassurance continued, but nothing. The following week, two weeks late, the Catio finally arrived but of course we were not in - we were away on holiday. When the delivery man called we panicked and scrambled to find a local friend to help us accept the delivery.

When we arrived back home and opened the package, it transpired there were no instructions, the fittings and fixtures were missing (we didn't know at this point however as there were no instructions), and an extra baton of wood that had been promised had not been included. Nowhere on the website does it say that instructions are not included - for a flat pack item this is extremely unusual.

We tried constructing it ourselves but without instructions had no idea what we were doing. So we ended calling out our handyman, who, upon arrival, realised there were no fixtures and fittings. So in our ultimate frustration we ended up ordering fixtures and fittings ourselves. And we got charged for the call out of course.

As an aside, the website falsely advertises that fitting is included in all orders. This is not the case. This was only communicated to us after we enquired about it.

Like a regular consumer, we decided to email Safecat telling them about our disappointment with the whole experience, and giving them 48h to respond before sharing our experience publicly. We wanted to be fair.

An apology would have settled the matter. But instead, we received an aggressively defensive email that turned the blame onto us, and saying that we had not "given them the chance" to rectify - when that was precisely the purpose of emailing them with notice.

The owner then messaged me to say he would call my husband - a flicker of hope I thought - but of course that call never came.

No apology for missing parts that we have paid for. No offer to send those parts out again. No acceptance of responsibility for the delayed delivery. Complete disregard for our poor experience.

I can only assume many of these reviews here are disingenuous. One to avoid I'm afraid - I'd recommend sourcing your pet enclosure elsewhere.

Br J. M. O.

We have got two beautiful enclosures connected by a Tunnel from SAFECAT UK. We are as happy as the first day, I can't recommend these guys enough! They know how to make good quality and safe enclosures.

Sana O.

Absolutely amazing service! Very personable and extremely helpful in making sure the catio was done how I liked.
They want to make sure you’re happy with how everything is done and that your cat is safe in this space.
They even came up with a plan to block a gap in the catio that was left due to poor measuring on my part for which I was incredibly grateful.
Highly recommend!

Laura S.

The structure built by Safecat UK is sturdy and attractive and the team are very friendly. Really happy with it!