Sofidel - Leicester

Introduction to Sofidel UK

Sofidel is a prominent paper mill operating within the United Kingdom, specifically located at Waterside Rd, Hamilton Industrial Park, Leicester LE5 1TZ. The company, accessible via a wheelchair-accessible entrance and featuring a wheelchair-accessible car park, represents a significant contributor to the UK’s paper manufacturing sector. It’s a key part of the larger Sofidel Group, a European leader in the production and distribution of tissue paper products. The UK operation, easily reachable at 1162460888, and with comprehensive information available on their website at sofidel.com, demonstrates a commitment to both quality and accessibility. The company’s strategic location in Leicester allows for efficient logistics and distribution across the country, serving a diverse range of customers.

Company Overview and Specialization

Sofidel’s core expertise lies in the manufacturing of a wide array of tissue paper products. This encompasses everything from toilet paper and kitchen towels to facial tissues and napkins. They leverage advanced technology and sustainable practices to deliver high-quality, absorbent, and reliable products. The company’s focus is firmly rooted in the paper manufacturing process, dedicating significant resources to research and development, operational efficiency, and environmental responsibility. They continually invest in modern equipment and skilled personnel to maintain a competitive edge and meet the evolving demands of the market. A key element of their success is a dedication to innovation, seeking to enhance product performance and reduce their environmental footprint.

Location and Accessibility

The Leicester facility is strategically situated within the Hamilton Industrial Park, providing excellent transport links and access to key distribution networks. This location allows Sofidel to effectively serve customers throughout the UK. As mentioned previously, accessibility is a priority, with the wheelchair-accessible car park and wheelchair-accessible entrance ensuring that individuals with mobility impairments can easily access the premises. The facility’s design and operational procedures are geared towards promoting inclusivity and welcoming visitors. The address is Waterside Rd, Hamilton Industrial Park, Leicester LE5 1TZ, United Kingdom.

Customer Experience and Reputation

Based on available feedback, Sofidel UK appears to foster a certain level of efficiency within its operations, although it can be a busy environment. Customer interactions, particularly those involving loading and unloading operations, often require patience. However, reports suggest that staff members, such as KD in the security office, consistently demonstrate helpfulness, politeness, and kindness, creating a positive experience for visitors. The average customer opinion reflects a 3.4/5 rating, indicating a generally satisfactory experience, though there’s room for potential improvement in streamlining processes and reducing wait times. The company's commitment to employee well-being, as evidenced by positive comments about staff like KD, undoubtedly contributes to the overall customer experience.

Key Features and Operational Details

• Specialties: Paper Mill – Core focus on tissue paper production.
• Product Range: Toilet paper, kitchen towels, facial tissues, napkins.
• Sustainability: Committed to environmentally responsible practices.
• Accessibility: Wheelchair-accessible facilities.
• Contact: Phone: 1162460888, Website: sofidel.com

The company's operations are characterized by a blend of modern technology and a dedication to operational efficiency, striving to meet the diverse needs of its customer base. The emphasis on accessibility underscores a commitment to inclusivity and demonstrates a proactive approach to accommodating individuals with varying needs. The 51 reviews on Google My Business showcase a range of perspectives, providing valuable insights into the customer experience.

Sofidel’s presence in the UK is a testament to the country's importance within the group’s global network. Ongoing investments in infrastructure and technology signal a continued dedication to maintaining a leading position in the tissue paper market. The company's strategic location, combined with its commitment to quality and customer service, positions it as a reliable and respected supplier within the UK.

👍 Reviews of Sofidel

seansy1980

5/5

A busy place but you have to be patient as everyone is in the same boat waiting to get loaded/ unloaded sometimes you get in quick other times you may not.
KD in the security office is helpful polite and kind never had a problem just be polite as he has a job sorting other drivers out not just yourself🤩

Andy W.

4/5

Access road is congested and you need to wait on the road side before walking into the gatehouse to register. The building of a new housing development just past the gate house will only cause more congestion.
That is about my only reason to knock a star off.
Once in the gatehouse K D and the team are polite and helpful in a fast paced environment and do their best to process you asap.
Once round to the discharge bay (10 I think) the FLT drivers are very efficient and courteous. As a team they work really well. Just need to sort out the parking on the road issue and all will be well.

Piotr R.

5/5

unloading and loading efficiently always quickly and with full professionalism. gate house service nice and efficient.

Danny C.

5/5

I only go into gate two never had a problem KD that works in the Gate house works really hard to try to make all the drivers happy nice guy

Paul B.

4/5

I go into sofidal about twice a week they have always been polite and security have always been helpful
Keda the security fella is always brilliant helps.you all the time and has time for you people who said security our slow our wrong don't forget they have to book everyone in and out and if you repect security they will respect you the only down side to sofidal is the parking but it's not the security fault so all be kind it dose not cost to be kind

Miguel C. S.

5/5

I’m very happy as a new driver coming to this depot ,Gate man at gate 2 Mr K D ,always very helpful and understanding that I was new , very polite and always happy 😃 with smile 😊 face , thanks for very good 👍🏿 customer service .

Martin H.

4/5

A busy place at times k d in the gatehouse is polite and helpful tries to get you in a quickly as possible

nicu J.

5/5

Great job and KD from security nice and friendly. Job done. Thanks.