Sofology Warrington - Warrington

Amy

Very nice showroom. You don't get mithered to death by staff which is a bonus, they make themselves known and are welcoming but let you shop in peace lots of options of furniture and also decor items, good for inspiration and plenty of parking.

Barnett

Great atmosphere in the store, really relaxed compared to other retailers. Furniture quality is excellent and also now more competitively priced vs SCS etc

Gabor Gulyas

When my sofa was delivered the delivery crew tried to showed me how does the leg and head comes and goes up and down but the head came out a bit and stopped moving. We saw the cable was damaged. I called the sofology and they ordered new set of cables. I received the parcel and an email from sofology to book a technician to fix my sofa. But when I called the sofology they simply say. "You can do it yourself". Compare to the price I paid for the sofa I felt I'm unvalued. How you can treat your customers like that. It's disgusting. I don't recommend this place to get any furniture. I'm very unhappy about this service. I was explained when I bought my sofa I can get guarantee for my sofa. Is it? Fix it for yourself?!
I can't relax in my sofa because it's not working even I cannot sit in it because the position of the head.

Mohammed Qureshi

Sadly I have had to change my 5 star review to a 1 star when we were in store I was told that two pillows and a ball pillow comes with the 2 seater and also comes with the 4 seater but on arrival it didn't and now no one knows anything and the women on the customer service lacks customer service skills, Do not order from this store its not worth the headache. Thanks

Elise Finn

Great service. We went to see a sofa we'd spotted on ebay. They have a whole floor of ex demo and cancelled order stock at Great prices and in excellent condition. We received some great advice and service and ended up buying a different sofa 🙂

Del Phillips

Lots of sofas of all different values and styles .
Staff are very polite and helpful whilst not getting in the way.
We ordered the Chilton corner sofa. Super excited for it to be delivered.

Lois

Sofa was delivered. The installation guys split paint on it - they admitted to it and cleaned the sofa while they were still here but after they had gone I noticed numerous other paint stains that had now dried and would not come off even with the cleaning kit. Now I am left with a brand new sofa (not cheap!) covered in paint stains. The customer service over the phone was disgusting. So unhelpful and rude and couldn’t care less. Would have given these 0 stars if possible - shockingly bad service and will not use for anything in the future. Not to mention the cleaning kit they sent me wasn’t even sofology branded and was completely bashed and battered in the box. They said they would send me a new cleaning kit after I initially complained… but that was months ago and I am yet to receive anything. Not surprising as they seem incapable of providing good service.

Rob Charnock

Poor customer experience from start to finish from a company unwilling to help despite misinformation from them in the beginning.

We ordered a sofa and paid our deposit in the Warrington store on the basis that we would inform them when to place the order due to uncertainty of the completion of our new build property. Unbeknown to us Sofology processed our order and set a delivery which we were unable to take.

When we highlighted their error to them we initially got told that we could cancel our order and re-order however when we spoke to their customer care team we were then informed we couldn’t do this and we were again misadvised. They then agreed to hold for a couple of months despite us not knowing our move in date and based on an estimation. At first we were reluctant to hold due to possible damage however we were re-assured that the goods would be safe from damage as they were on their own rack.

After holding for a 2 months, Kimberley then advised they couldn’t hold any longer as it was against their terms and conditions to hold longer than 7 days, despite them agreeing to hold longer than 7 days due to their initial error - which contradicted their own terms and conditions they were holding against us. Kimberley also said that one of the many reasons they couldn’t store any longer was the risk of damage, which again was a contradiction to what we had previously been told.

This scenario was not borne of our doing but due to misadvising us when we were in store and, as customers, we have been informed differently on each conversation (depending on who we spoke to - we have dealt with Olivia, Jodie and Kimberley).

Due to our poor treatment, contradictions and inability to help us, we have had little option but to cancel which Kimberley advised would mean us losing our deposit.

We’re not happy at all but have no other choice. A very bad experience.