Straumann UK - Crawley

Pravesh S.

Amazing company to work with across all their brands including Clearcorrect, the lab team, Neodent and Anthogyr. Their products are world-class but their people and culture are what make this company.

Unlike many other corporates who are slow to move and innovate Straumann move quickly despite their huge corporate structure and size.

Chaitanya J.

Shocking service levels. The technical support post purchase is absolutely appalling. I purchased a 3shspe compatible laptop from them, which is twice the amount for the same laptop model if you buy it elsewhere. The technical support is very poor, keeps dodging responsibilities and makes excuses rather than fixing the issues.
The last person I spoke to was called mantas who was absolutely patronizing and kept arguing instead of actually helping to solve the ongoing issue. Absolutely appalling and unprofessional experience so far!

Oswald O.

An absolute shambles. As a customer during the COVID-19 pandemic I purchased some highly expensive equipment from the company. I paid for 75-80% of this as cash and was promised the remainder on a finance agreement. No agreement was ever forthcoming and no formal documents were produced.

Without engaging with me productively with any form of effective communication the company decided to ask for immediate payment of the full sum without taking any liability for not setting up the finance agreement that was discussed. When I have tried to resolve the issue and discuss this with them - their response has been simply to take the matter into legal proceedings - despite the fact I have confirmed I am happy to pay the outstanding balance that I have not disputed.

This company has a high staff turnover, has poorly trained staff who lack communication skills and have no conscience to accept responsibility when they make mistakes. They devalue smaller businesses and customers who don’t place large orders for multiple items and they mislead and misrepresent items to potential customers.

Customers are treated as criminals and their service overall is embarrassingly bad. They don’t listen to feedback and don’t try to help - particularly feel disappointed as we are a small business trying to recover following the pandemic and we have made a large investment (for us) via them.

My requirement has also recently broken and they have not shown any urgency to help have this repaired. I am losing income on a daily basis due to this and once again - they take no action which can only translate to not caring about their customers. I’d stay well away from this company and seek alternatives - there are plenty of other companies who offer the same equipment/materials/service and offer a friendly, value for money and high-quality attitude.

Sidney S.

A company with shocking customer service. The personnel employed who we have managed to communicate with (after great difficulty and struggle) have been unresponsive, disinterested and with a sole financially-driven mentality. This company make every effort not to help you, rather than the other way around!

In our view they are rude, lack empathy and don't care about their customers or the general public. Many of their staff would benefit from further training or perhaps being replaced.

For such a large company you should be ashamed - ignorant, unresponsive and disinterested in the consumer unless there is a financial gain.

Prateek M.

I have been using trios scanner from Strauman since Dec 2019. And Helen Patrick has been an amazing support! Very prompt in responding to our need and swift action.

Also, Chris from clear correct has been the same. Thank you both.
Cheers!!

José F.

Great customer service. DHL had a problem with the delivery and Customer Service contacted to inform that the package would be delivered 2 days after and not 1 day after. As that would compromise the treatment planned they sent a courier to deliver on the same day as planned to comply with schedule.
Surgery done, clean and easy.

Me (.

We have received an outstanding service from Helen Patrick on every occasion in the past six months . Very prompt response, professional, patient and always ready to help - highly recommend Helen and her team !

Mayvul

The staff are incredibly accommodating and helpful. I will be definitely recommending people to use this dental practice.