The Gateway Inn - Kendal

Cameron Castle

Stopped on for a drink after a walk in the lakes first visit in many years. Nice warm welcome, good choice of drinks and friendly service. Lovely decor, rather full for an afternoon so must be worth another visit, I would like to dine if when visiting again

Mark A

This was our return trip to the Gateway after our first enjoyable stay last year. Once again Mike, myself and our dog Barney were so well looked after by Emma, Shaun and the whole team including those who work behind the scenes. We had a lovely room, great meals off a really good menu and the service was above and beyond. Even Barney was treated to a few slices of tasty beef which he certainly enjoyed. A big thank you to all and we will definitely be back again next year. Mark

fiona stone

Our first room no 8 was of a good size but the heating was stuck on and even in October is was too hot and by having the window open it didn't help,also adding the noise of the road .We were moved to room 2,same heating problem ,but quieter room so we had window open.Huge water stain on
ceiling and awful plumbing noise echoing thru bathroom sink which was resolved with a towel stuck in plug and overflow hole. Then there was no hot water so couldn't shower before dinner after long 8 hour drive.
Staff turned off heating for whole hotel due to other complaints but it was very hot again when it came on in the morning.
Food was fine.Staff were nice.Owners live off site.
Henry the hoover was left at the bottom of stairs which was unsightly throughout our stay.

maria l

Lovely room, nice bar and restaurant area. Nice food, especially the roast beef dinner. Breakfast good too. Conveniently located for Kendal and surrounding areas. Staff were friendly and efficient. My husband was unwell 1 day during our 3 night stay and they were very kind; asking me how he was and if he needed anything. |There’s a farm shop across the road too with nice cafe.

James Moses

Review of middle September visit.

So in the words of “forest Gump” the hotel is like a box of chocolates quite not sure what you’re gonna get… let me elaborate

On arrival we was really happy with the look, and location of the place considering some say it’s stuck on a roundabout, when in fact it’s opposite one that’s still a country roundabout “busy” but does not effect the hotel

On arrival check in was easy and was met by the front of House manager. We also had a dog which was welcomed.

The hotel looked well decorated and very fancy for being a boutique country style Hotel

On arrival to the top floor room we was so happy to see the style continued

Now we had some issues in this particular room, over the stay of 3 days in different matters. And it took some time for the manager to see we was not being fussy but genuine to the issues this went on over the course of are 3 days. But felt she should have been more shocked, and as annoyed by the findings as we was the we felt they was not, listened but no action really taken but listing to comments.

Now by leaving the hotel sorted a compensation for room issues so out of fairness I will not list or slander.

What I will say is that I feel they have better grips of the pub management and food offerings then rooms, I feel they need to go back to basics with what a guest expects from a room and be doing more checks on their team.

I also note that a Friday morning keg and drinks ordered from the brewery was at 5:50 am ans was extremely loud to the point we heard the order being shouted to the team taking the delivery and not expected when your in the lakes for relaxing less early mornings,

The hotel is owed by a couple and advertised in the welcome pack, my comment would be if they care they need to get in and see what is and is not being done in the rooms.

Guests : First looks beautiful .. dive slightly deeper and your find the cracks

For the trip it was well located to all local tourist towns and had a great field for dogs to use for the trip , could image that will be turned in to glamping pods one day.

It’s worth noting a wedding was on the second day and again felt attention was given to where money was being spent on the day.

Chris Vance

Easy to book a table of 6 through dush cult.
Amazing service being seated and drinks straight away from Emma. 6 Amazing roast dinners and the Cauliflower cheese side.Emma
Checked us again if all was OK and another round of drinks. One of the best roasts we have had and well set out as the tables feel like we have plenty of space.

Simon Slatter

The food was very good and couldn’t fault it at all. However we arrived 30min early and orders won’t be taken until 5pm which was fine. Other customers arrived after 5pm and orders were being taken from their table before ours. I had to ask the waitress to take our order. My drinks order arrived and the beer was flat so this had to be returned. We ordered 2x deserts, 25min had past no sign of the food. We had to ask again where it was? To be told it hadn’t be put through.

The food was great and I couldn’t fault it however the service was dreadful.

Paul

Tonight was the second evening we ate in the restaurant. The staff were really welcoming on both evenings, It has a friendly atmosphere and great food. I can't comment on the rooms as we weren't residents at the hotel, but definitely a great restaurant.
We will be back.