The Oxford Shirt Co Ltd - Burford

Lisa Bastable

Dreadful rude and condescending lady who ejected us because we have dogs (well travelled and small) there was no signage to say so as we are responsible grown ups who wouldn't have entered otherwise £200 sale forfeited
So I went to Henry's in moreton and bought instead

So it continues !

After two days of "chasing" calls from them (no doubt seeing reviews)

Spoken to a "supervisor" at Burford (name witheld)

To be told we arent suitable people for Burford ! We live in Worcestershire on a smallholding and have been condescended to once again ! - you may be close to London but don't behave like city folk !
Wearing £300 coats expensive boots and £5.5k worth of pedigree dogs

We haven't crawled out of a gutter which is how we were made to feel

(Ruined my birthday)

Pursued out side by a member of staff
We would like to view the apparently inaccurate CCTV and will.be calling head office

Tess Hucker

Would opt to shop online rather than visiting the Burford store again. Found the environment and staff very somber.

I went to buy a jumper, which was online at £79.00, however in the store the jumpers were priced some at £69 and others £79. Apparently some were still at the old price, which is very confusing for any customer.

I bought a Medium for £69, but realised I bought wrong size and went back to swap for a Large but was told the price was £79 on the Large if I wanted to swap and I'd have to pay the difference. I looked through the pile and found a Large priced at £69 so said I would just do a straight swap. Was made to feel awkward and like an inconvenience, from a mistake which was theirs and not mine.

Wouldn't choose to return and would rather shop elsewhere.

Tony Jackson

I’m terribly sorry to say this but the product (cashmere jumper) had a really odd-shaped collar so needed to be returned. At that point I discovered that the ‘one free return per order’ is very much not free. They charged me both for shipping and a well-hidden additional handling fee. Suggest taking great care before ordering online. It’s pricey if the product isn’t right and other companies are much clearer about likely costs imho.

Lindsey Graham

I have just had a shocking experience here with the older lady manager. I frequently shop here along with my family and today upon purchasing an item and leaving I quickly realised it was the wrong size. As the exit door was still open i turned around to return to the counter and the lady stopped me. "You're not coming in this way", she snapped. After explaining i literally only had one foot out of the door and needed to change the size she started almost shouting at me like i was a pupil and she was a school teacher! Eventually i persuaded her to serve me and she did so with such resentment she was just screwing up the item i had bought. Honestly i appreciate the one way system but also appreciate as a business owner myself that there is a way to treat and deal with customers and today was just not acceptable. I wont be shopping here again purely down to this lady. Senior management need to have a word with her before more people are treated this way. From previous reviews it seems as though this is an all too common practice.

Simon Dunant

Superb quality, ordered a shirt half a size up from my normal collar size and it fitted perfectly. Kudos that the packaging is recyclable and the shirt sleeve casing is biodegradable. Excellent service, quality and fast delivery. Thank you!

R H

Nice range of colours in their signature shirt, but the quality leaves a lot to be desired. The cotton is thin with barely any rigidity, and after only two wears, the collar on one of the three shirts looks purchased has already frayed. I expect to have to throw the shirt away after barely a handful of wears, rather than the years of wear offered by certain competitor’s products.

Usually buy from a company offering similar deals (CT), and have to say that the quality of the latter is far better at an identical price point.

Charlotte Chris

Whilst the shop selection is impressive, I unfortunately will never attend this shop ever again. Having visited almost a year ago when I was 6 months pregnant and experienced a very rude man, I put it down to someone having a bad day. However this same man, today, was incredibly rude, patronising and sneered at us. He made it clear he would rather I leave my 8 month baby outside in -1° weather because he did not want muddy pram wheels in his establishment. This was despite most of burford walking around in muddy boots! We were targeted as I noticed several others with muddy shoes who did not receive any comments. When I politely said that he didn't need to be so rude, that there was hardly any mud on the pram and what would he have us do, we were told 'i would rather you didn't come in with a muddy pram at all'. Such a shame, burford is a lovely town but this man, who said he owned the premises, ruined our whole experience and we got straight in the car with our daughter and left.

Defender Tipper

Just visited there yesterday again,another great time in your shop its just magical in there,fab service by the staff as usual
lovely Jacket and some cented candals .Thanks to adding to such a perfect day out for myself and family.