Toolstation Altrincham - Altrincham

Toolstation Altrincham: A Comprehensive Guide

Toolstation Altrincham, strategically located at Unit 2, Atlas Point, 31 Atlantic St, Broadheath, Altrincham WA14 5FA, United Kingdom, is a premier destination for all your hardware, building materials, and home improvement needs. With a dedicated phone line at 3303333303 and a user-friendly website at toolstation.com, it provides a convenient and reliable service to customers in the Altrincham area and beyond. The store boasts an impressive selection of products catering to a wide range of projects, from minor repairs to substantial building endeavors.

Specialties & Product Range

Toolstation Altrincham distinguishes itself through its broad and diverse offerings. It operates as a specialist in several key areas, including:

• Hardware Store: A comprehensive range of fasteners, tools, and accessories.
• Building Materials Store: Supplying essential materials for construction and renovation, such as timber, plasterboard, and bricks.
• Electrical Supply Store: Offering a variety of electrical components, cables, and fittings.
• Home Improvement Store: Providing tools and materials for DIY projects, landscaping, and garden maintenance.
• Paint Store: A vast selection of paints, brushes, rollers, and related supplies in various colors and finishes.
• Plumbing Supply Store: Catering to plumbing professionals and DIY enthusiasts with pipes, fittings, and tools.
• Tool Store: Housing a comprehensive collection of hand tools, power tools, and garden equipment.

Furthermore, the store maintains a readily available stock of batteries, ensuring customers can quickly obtain replacements for their devices. Acceptance of various payment methods, including credit cards, debit cards, and NFC mobile payments, adds to the convenience for shoppers.

Convenience and Accessibility

Toolstation Altrincham is committed to providing a seamless shopping experience. Several key services are offered to enhance customer satisfaction:

• Delivery: Same-day delivery options are available for added expediency.
• In-Store Pick-Up: Customers can conveniently order online and collect their purchases at the store.
• In-Store Shopping: The store offers a traditional shopping environment with knowledgeable staff on hand to assist with queries.
• On-Site Services: The store provides support and advice to customers on-site.
• Wheelchair-Accessible Car Park, Entrance, Seating & Toilet: Demonstrating a commitment to inclusivity, the store features a wheelchair-accessible car park, entrance, seating areas, and toilet facilities.
• Wi-Fi: Complimentary Wi-Fi is provided for customers’ convenience.

The store’s location within Atlas Point offers good visibility and accessibility, contributing to its popularity within the community. A quick visit is easily facilitated, allowing customers to address their needs promptly.

Customer Feedback and Reputation

Toolstation Altrincham has garnered a positive reputation among its clientele, as evidenced by the 88 reviews available on Google My Business. The average opinion is a commendable 4.6 out of 5 stars, reflecting a consistently high level of customer satisfaction. Feedback frequently highlights the excellent team and their focus on customer service. Customers consistently praise the staff for their helpfulness and willingness to provide advice, particularly regarding material selection for painting projects. Notably, one customer reported that the staff went above and beyond to save them a significant amount of money by sourcing the same products from a cheaper supplier. This demonstrates a strong commitment to customer value and a proactive approach to meeting customer needs. The team's dedication to being customer-centred is a recurring theme in the reviews.

The store’s ability to provide tailored advice, as exemplified by the aforementioned painting project, suggests a knowledgeable and experienced team. The emphasis on finding the best value for customers further solidifies its positive reputation. Overall, Toolstation Altrincham appears to be a well-run and customer-focused operation, consistently receiving positive feedback and demonstrating a commitment to providing a superior shopping experience.

👍 Reviews of Toolstation Altrincham

Stephen B.

1/5

Wanted to return a £10 stock item 50 days after purchases not used still in original packaging unopened but refused refund or credit. So I took my business to the neighbouring store.

Khaled G.

5/5

Excellent team. Very focused and customer centred.
Very helpful, not for the first time. This time I needed advise regarding buying some materials for painting. The staff (junior and senior made all effort to help me and saved me a third of price by buying the same products from the same brand in a cheaper price.

Ben H.

1/5

Absolutely appalling customer services received in your Altrincham branch today from Dave. Ordered a product for click and collect. Waited to receive the text to say it was available for collection, which was received at 9.19am. Drove 20 miles to the store only to be told that the product wasn’t available and that they’d have to issue a refund, which takes up to 5 days. I asked why I received a text to say that the order was available for collection when it wasn’t, any why nobody bothered to call me to say the item wasn’t available, and instead let me drive all the way to the store to find out, and was told ‘how would we do that?’ It’s called a telephone. Dave then continued to say that I was being sarcastic, rude and such, when I merely was questioning the level of customer services received and why he found it acceptable. At this point I started to get irate due to his lack of willingness to help, to which Dave shouted at me across the desk ‘you’re shouting at me’. Ironic much? Absolute shambles of a company, and the customer service received from Dave is probably the worst I have had in years.

Another member of staff, James, suggested to Dave to step away due to the manner in which he was finding it acceptable to speak to me. James then looked at other options, called other branches and such and acknowledged my frustrations in the process. Unfortunately the only resolution was to issue a refund, despite one being in stock just a few miles down the road at another branch, but James’ efforts were greatly appreciated, especially given the customer services received from Dave prior.

Sadly even through James’ best efforts, there is no way I would ever recommend this branch to anyone.

Alan E.

1/5

Don't be fooled by there order before 9.00pm Mon-Thurs spend £25.00 next day delivery it ain't happening more like 48 hours then when you complain they haven't got a clue pass you over the staff in store are not polite and unprofessional go screw fix instead never had a problem there for all my hassle and waiting all I received was a good will gesture of 10% off next purchase I will never use this unprofessional company again couldn't tell me where my delivery was and then found out evri delivery joke they turned up when they fancy too all round gave it one because couldn't go lower" very Very unprofessional company

June H.

5/5

Keith and Chris were very very helpful and friendly. I was struggling with wheel sizes for my dog bus and had to return the original wheels I purchased. The second visit the return and replacement was efficiently dealt with. I would recommend 100%..

Graeme P.

5/5

Awesome team. Great personal service. Always handed things on a first name. Products ready and waiting. Always helpful to get what I need!

Mohamed M.

5/5

Five star service. Jade (the manger) helped me to pick the correct equipments I needed for my project. He showed a great manner and professionalism. It was my first time to but from them, but I was really impressed. Definitely, I will try them again.

Natasha H.

5/5

I honestly couldn’t thank Jed (the manager at this store) enough today if I tried. I had my car window smashed in Manchester last night, and searched so many stores around altrincham this morning for wrap/tape or just anything to use as cover, with absolutely no luck. As soon as I arrived at Toolstation and spoke to Jed at the desk about what had happened he could not go out of his way enough to help me, wrapping the whole window up for me within 10 minutes securely, so I could go about my day/ weekend feeling safer until able to get it repaired. He turned what was a pretty grim day for me around massively- we need more people like you Jed. Thank you so so much again.