Alan L.

I was expecting some glass today for a very delicate job and that was hopefully leading to a huge contract for Tuffx and ourselfs

However, the driver contacted me 5 mins before arriving which was too late to arrange anything so i kindly instructed him to leave the 8 units at a certain place as this must be installed by monday.

He refused to unload it which was under the Manual Handling recommendations and i could tell that he didnt want to do anything as his atitude was poor and just wanted to get back to his depot.

We wont be using you again.

JR

Poor service and frankly dishonest. Ordered a couple of times from them as a little cheaper than others, but delivery is a nightmare, with no confirmation unless you hassle them, then don't turn up. That is really helpful when you have to organise people to offload! Last delivery had chip on corner, which wasn't noticed till after it was off the truck. They refused to accept it was their fault, even when you see glass fragments all over the delivery truck. They just ignore you. Never again.

L C.

Delivery one. Chipped glass, asked to accept. Guy didn't help with unloading, stayed on the truck.
Delivery Two, smashed the entire panel into thousands of pieces which took hours to clean up, left the delivery note on top of the broken glass and left without any attempt to clean it up. I've never in all my years experienced anything like this. We are still finding glass.
Delivery three, nice guy, initially refused to deliver down the lane as in a larger truck but did re-route to a different address.
All in all, pretty bad.

Asjid Q.

The glass appears nice and good quality, but they need to employ better delivery staff. Hung up on the phone when having a conversaion, would not help my wife unload into the house. Please can you train your staff to be more helpful and courtious.

David H.

one star is the minimum I can give and that is being generous, I ordered 2 pieces of screen printed privacy glass, they arrived and there was damage to the screen printing on one of them so they offered a replacement, and we waited for the replacement to come, this turned up about 4 weeks later more damaged than the first one, so we waited again, the third one arrived again had damage to the screen printing, so this got sent back the fourth one arrived and it looked like someone had been grinding close to it that had marked the glass, final straw and asked for a full refund, waiting for them to collect the original items and hopefully get a refund.
dreadful customer service and the order was placed 28.08.24, serious lack of quality control

aljsk8

I started to use Tuffex over my regular supplier due to significantly cheaper prices and faster turn around.

I placed around 7 orders with them and I think I had one that arrived correctly.

The issues i had were as follows:
Glass panels missing off deliveries.
Incorrect size/shape panels.
delivery delays.

All my previous orders were from cad drawings but the final straw was when I had a job which required templates.

Firstly they charge 50% extra for templates, they claim +/-2mm tolerance but panels arrived 7mm out.
I requested 26mm holes for 23mm fittings - they said the tolerance was too tight and they would need to drill 30mm holes.

The glass was supposed to be delivered on a Monday - it didn't arrive, I telephoned later that day and I was promised by Mike Winter that it would be delivered the following day between 9am - 11am.

11am arrived - nothing.
I called again then I was told 1.5hrs (12.30/12.45) still nothing.

Glass finally arrived at 2pm after having men on site all day to offload and fit (panels were heavy). I asked to look at the delivery schedule - my drop was number 7 on the list and the first drop was in the lake district (my drop was Chorley). They had no intention of delivering between 9am-11am.

Glass was a nightmare to fit even with the bigger holes, due to the glass being fabricated inaccurately.

Please beware of this company - I've gone back to my original company who haven't made a mistake for 6 years, I was swayed by the very low price but if its too good to be true then it usually is.

Dreadful company - please beware.

Chris R.

Excellent service from TuffX after another supplier let me down, good technical help and advice from Mike Winter and brilliant delivery, can’t thank Mike and the company enough, highly recommended

Ethan F.

Was recommended by Dr Ferrigan… WOW! what can i say 🙏🏻
first class delivery service and put up with my disability needs aswell as Dr Ferrigan’s.
bloomin’ good company