Lisa Pearce
1/5
Review of United Carpets & Beds Scunthorpe
Owners' always provide a standard response to their bad reviews (bad mistake for reputational damage) and ask complainants to contact them yet they have all they need in review to find us and contact us which would be more appropriate. Anyway, we did contact them and learned the following:
The contractors are family so there's no way they are going to dismiss them. Goodness knows why they can't work as one unit and split the difference....hmmmm lack of trust perhaps with your own family ?.
Anyway, they sent the fitter back to fix our problems however fitters fix on return to property looked absolutely no different between the previous job or the fix. I have shared images of their so called fix.
Leila is front desk, is normally very welcoming but doesn't take too kindly to complaints against their family business.
The owner seems very accommodating on first impressions and knowledgeable about the various floor products however didn't suggest a visit to our home to check the product we choose which would have been helpful as it wasn't and now the first floor of our home looks like a flooring store. Nor were we offered a catalogue.
The product once down looks poor quality.
The shop is well positioned near to other home stores.
One star provided as didn't have to wait long for delivery or fitting.
Fitters are contracted in, one for screeding the other for laying. These are the family members.
Fitters and screeders paid independently.
Made fuss about the movement of our white goods although they did it but made us feel uncomfortable. Husband is disabled. Leila pointed out it's not the fitters job to do anything other than lay the floor. So if you are disabled...tough!
Screeder threatened to walk off the job.
Screeder cracked our kickboard whilst trying to pull it off without first checking to see how it was fixed, by screws.
We asked for a discount off his price to be able to replace the board but he refused. Said he'd walk off job.
Had to compromise to complete the work in time and now have to pay for a whole set of kickboards.
The shop didn't send anyone out to measure up so did it all ourselves which in essence wasn't a problem but if we had mismeasured then it probably would have been our fault.
The colour match we were looking for in order to get a seamless look between room next door was appalling and although our fault for choosing, in the shop, using a photo we took along with us, could have been corrected had the owner come out and advised us of the colour difference which would have existed.
The transparent sealant was shabbily applied and could be seen from a standing position anywhere in the room. We have since had to remove it albeit we didn't notice whilst they were here or would have told them. Fitter didn't reapply on returning.
Photos of the floor AFTER the fix. Terrible. Chucked off cuts under the units.
Complete price for job was expensive for size of room and result.
Date of experience: 03 May 2023
