Welding Supplies Direct - Telford

Anne O.

I had some trouble placing my order through the online store and contacted customer support where I was met by Nick Bradley who helped me sort it all out very quickly. He kindly kept me updated on the progress of my order along the way. I was first told it could take 10 to 14 working days for the parcel to arrive at my address in Norway, but it surprisingly arrived in just 6 working days from placing the order! I am very happy with their friendly and efficient service and fast delivery! Very much recommended!

Premier C.

This is the 2nd or 3rd time we have used these guys after finding them when our previous supplier stopped supplying copper studs.

We found them on google and these guys have been a pleasure to deal with ever since. I usually forget to order these and always need them last minute. and every time they have delivered next day

Super helpful, big thanks to Nick Bradley for going above and beyond!

Andrew M.

Chris is absolutely brilliant to deal with. No BS, straight up and gets the job done. Very very competitive prices. Just a shame they don’t stock ceramic backing tiles. Nearly the only name you need for welding supplies.

Richard J.

10/10 service great communication, very helpful on the phone along with great products seamless from start to finish, highly recommend

Steven T.

Best customer service I’ve experienced in some time! New esab rebel setup 👏

Georgia K.

My partner has recently placed an order for a large amount of goods. We went for financing option and it was easy to checkout but then when ordered it said it would be 10 working day wait which was understandable considering the amount of items. We ended up waiting 2-3 weeks before we were told that they were waiting on a part to come from another country. I had to ring up to find out this information which was no fault of the welding supplies direct team. Tom the manager was absolutely fantastic with his communication throughout the whole process and Rachel was a star as well. She understood our frustration and did everything she could. The klarna part of the process was annoying because they had cancelled the order due to such a long time for waiting on miller to deliver a product. We then had to submit another order and do the finance again due to this problem. Once the new order was redone, the delivery side was very prompt and then was delivered within 3-5 working days. Then unfortunately once I had my receiver the order, we checked the items and 2 products were missing which wasn't anything to do with the company itself but the manufacturing side (miller). I had rang up on the same day and said we were missing them. They were very good and delivered the products within 24 hours.

Overall was a good experience with a few bumps along the way. We are happy with our order but will be using them again in future for any of our welding products

Alan M.

I recently purchased an Oxford Cutmaker from Welding supplies Direct and I have to say I was very impressed with the service. The machine took some time (no fault of theirs) to come and they kept us updated every step of the way. I have been in contact since and get prompt replies to my emails. So Thanks Welding Supplies Direct for a swift professional service. I have no hesitation and am pleased to recommend them.

Daniel S.

I ordered a spectacular welder (parweld xtm211di p2) and rang to make a change the delivery.

Jack went above and beyond with his customer service and knowledge not only on the products he sells but also with his own experience and knowledge of different levels of experience from the customer and what they are doing.

He was very helpful and super friendly just what you need when you are new to the art of welding and went above and beyond and then some, I particularly appreciated the personal touch for my 2 lads!

Can't recommend enough, will definitely